On Wednesday, May 16th, we hosted our Back to School Symposium and 2018 Annual Meeting at University of Denver. This was our second year of hosting a symposium along with our annual meeting, and it was a great success! Over 30 credit unions were represented, and some credit unions attended who had never been to one of our events before.
By Trisha Wiggin-Fausnaugh, Operations Manager
From March 19th through May 3rd, DSG Mystery Shoppers visited 61 of our credit unions’ branches, and what they found there was friendly, efficient and professional service. Fifty-one branches earned a perfect 100% (the average score was 96.79%). Even more impressive were the Experience scores. 90% said they felt very welcome.
On May 16th, the election for our newest board member was held at our 2018 Annual Meeting. We had many exceptional candidates run for our board, and we are thrilled with the results of the election.
We are excited to introduce you to our newest employee, Sales Support Specialist Jenny Thomas. As we continue to grow nationally and expand into new territories, we were in need of someone organized, detailed and knowledgeable of credit unions to keep our team in check.
We can all agree that fraud is awful, horrible, terrible, no good, & very bad. Why not attend our Summer seminar and learn tips on catching fraud before it does damage, all while eating delicious Mexican food? CU Service Network CFO and CU Works Accounting head Branda Gilmore will be presenting at our Summer Education Seminar, "Spotting Fraud in Your Accounting Processes."
You may recall a few months back that we were going to be diving into another R&D endeavor this spring, and we wanted to keep you updated on the progress. CEO Doug Burke partnered with John Best and Kirk Kordeleski of Best Innovation Group to conduct a sweeping study of credit union issues and concerns in 2018. The survey closed on March 31, 2018 (which many of you participated), and we would like to share some of the findings with you.
By Alicia Disantis, Marketing Program Manager
There are 12,942 financial institutions in the United States, and Denver Fire Department FCU (DFDFCU) was just ranked the healthiest. Yes, they are the single heathiest financial institution in the nation, which was announced by Lending Tree in April. What an incredible achievement! I sat down with DFDFCU CEO Michael Kerr to learn how his credit union got there.
We are all over the place in Q2! From tradeshows, to symposiums, to hosted events; from Virginia to New Mexico, check out the list below to find us.
Only four weeks out until our big event this year! If you haven't already heard, we are hosting a half day symposium featuring top speakers across the country, followed by our 2018 Annual Meeting. Topics include data analytics with John Best of BIG, surviving the Hillary Clinton email scandal with Platte River Networks, and sexual harrassment compliance with Gaye DeCesare.
Have you seen our recent whitepaper on compliance for credit unions? The paper focuses on the current compliance assistance landscape and what credit unions want from their provider.
Topics discussed include:
We are excited to announce that we will be hosting Denver's premier credit union event - The Back to School Symposium - with seminars and workshops from nationally-renowned speakers. Last year we hosted our first ever Symposium, and it was such a big success that we've upped this year's to be held at University of Denver.
A big shout out to our credit unions who won a CUNA Diamond Award! We are so proud of your innovation and prowess in marketing. Time and time again we see that the biggest reason people do not have credit union accounts is because they simple don't know anything about credit unions.