What's New with Our CUs!

Posted On: October 15, 2013
Category: October 2013
NEW New locations coast to coast! Many new Service Centers all over the country! Harrison District 2 FCU – Colorado Springs, CO Liberty First CU – East Branch, Lincoln, NE Latah FCU – Plummer, ID American Airlines FCU– East Boston, MA Security Service FCU – Evans Branch, San Antonio, TX Connections CU – Idaho Advantage – 3 locations, Boise/Nampa ID Cornerstone CU – Cole Branch, Boise, ID A few Service Centers closed Elevations CU – St Vrain South (July 2013) HealthOne FCU – Rose Branch (August 2013) Mergers New Mexico Energy FCU into New Mexico Educators FCU HealthOne FCU into Partner Colorado CU Member Center Southwest FCU – Albuquerque, NM  ]]>
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Reminder - Order Your Free Clings!

Posted On: October 15, 2013
Category: October 2013
rebranding Just a reminder to log into CO-OP's extranet portal and order your free clings while they are still free. There are a lot of other neat items on the site for purchase too, like posters, statement inserts, and banners highlighting the new logo changes. Visit http://www.co-opfs.org/public/systemaxlogin.cfm to download your clings and materials. NOTE: You may not have extranet access currently - if you don't, request alternate access and CO-OP will send you a username and password via email. Check your spam though! That is where the email may be flagged. If you need to download the new logos, visit www.cusn.com and go to marketing > logos. You can download the jpg and eps versions there. Let us know if you need help!]]>
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High School Student Gets Perfect Score on Mystery Shop

Posted On: October 15, 2013
Category: October 2013
By Trisha Wiggin-Fausnaugh, Client Relations Cole Johnson, a teller at Air Academy’s branch at 4920 N Union in Colorado Springs, CO, recently earned 100% on a shared branching mystery shop. That in itself isn’t unusual. What makes his score extraordinary is that Cole is an 18-year-old high school senior. The shopper said of Cole, “He was very courteous and made me feel comfortable even though I was not a member of his credit union.â€? I talked to Cole about his experience as a credit union teller. Not surprisingly, this future physicist (he plans to study physics at an Ivy League School next year) found the job easier than he expected. I wondered how working in a credit union related to becoming a physicist, but Cole assured me, “I love it. It’s the best first job I could ask for.â€? [caption id="attachment_1335" align="aligncenter" width="378"]High School Teller Cole Johnson and Branch Manager Jackie Livingston High School Teller Cole Johnson and Branch Manager Jackie Livingston[/caption]   Cole said his member service skills come mostly from his parents. “My parents raised me with manners,â€? he explained. “So you have respect for people.â€? He went on to say, “My generation has a stigma, that we’re disrespectful and don’t dress well. This is a chance to change that.â€? Cole’s supervisor, Branch Manager Jackie Livingston, said that Cole has been with the credit union since June as part of the credit union’s high school internship program. Each of their 8 branches has one high school teller. Juniors and seniors are eligible for the program. Interested students complete an application and go through an interview process. There’s a month of training over the summer, then two weeks of full-time employment before school starts. After that, the students work after school and Saturdays. “They do everything everyone else does,â€? Jackie explained. “They are just part of the team.â€? What advice would Cole give to other teenagers considering a job at a credit union? “Go for it. It’s better than fast food. It’s a great experience to get to work with all kinds of people - nice people. And you don’t have to stand in a stinky kitchen.â€?]]>
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Who's Using NextGen ATM?

Posted On: October 15, 2013
Category: October 2013
NextGen ATM Debbie Cook, our business development manager for Nebraska, reports straight from the source: Family Focus FCU, located in Omaha, NE recently installed CO-OP NextGen ATM, which performs state-of-the-art shared branching transactions from an ATM Terminal – and they absolutely love it. Think of the NextGen ATM as a shared branch within an ATM. Members of other credit unions on the shared branching network can actually find their credit union via a database within the NextGen ATM, and then perform a transaction just as if they where at their own credit union. Members can even access their accounts at multiple credit unions at the SAME time, which is pretty mind blowing. Elevations CU, located in Boulder, CO will be installing over two dozen NextGen ATMs around the Boulder area as well! Click here to for more info and to view a handy demo of how NextGen ATM works. Below is Kari Rager, VP Lending & Sales of Family Focus FCU showing off their new NextGen ATM. [caption id="attachment_1293" align="alignleft" width="328"] Family Focus FCU Kari Rager alongside her new NextGen ATM[/caption]    ]]>
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Did You Notice Our New Website?

Posted On: October 15, 2013
Category: October 2013
www.cusn.com. Our old site was looking a little…old, so not only did we spruce up the look, we also added quite a few functionalities to make our visitors’ time more efficient! Not to fear, everything you used to come to our site for is still there, like stats, contacts, and rules. home So what are some of the changes? 1. You can now download whitepapers and resources from our resource library. No more Googling and wasting time searching the web! resources   2. Not only can you download a pdf file from our marketing page, you can now download the raw version of the file in .psd, .eps or indd. This is helpful if you need logos for signs and such. marketing   3. Visit our calendars tab to register for an event right then and there! You can even add the event to your outlook from our site! 4. Quick question form sends an email to us right away if you are in a pinch quicklinks   5. We combined cuservicenetwork.com and cusn.com together to make things simpler. However, members can still visit our site and be redirected to the shared branch locator. We even included a FAQ for confused members who don’t know who CUSN is! And best of all… You can see pictures of us in case you ever wondered what we look like!  ]]>
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CUSN Partners with Alkami Home Banking

Posted On: October 15, 2013
Category: October 2013
Alkami Official Press Release: Looking to offer credit unions better ways to actively connect to members, Alkami Technology Inc. and CU Service Network (CUSN) are partnering to enhance the look and feel of the products and service that banks and credit unions can deliver to their consumers and members. CUSN provides products and services to credit unions, big and small, in the Rocky Mountain and Great Plain states with “best in class� consulting, product implementation support and fostering collaboration among credit unions and their partners, as well. Alkami provides a premier digital banking solution that allows credit unions to provide an exceptional member experience with a single platform for online, tablet, and mobile utilization. “We are excited to offer such a state-of-the-art banking platform to our credit unions, at a time when members are most perceptive to new enhancements on the market,� says Doug Burke, President/CEO of CUSN. “Furthermore, our credit unions will be thrilled to find how much this product will streamline operations.� The CUSN-Alkami partnership will significantly elevate a financial institution’s operational efficiencies with CUSN’s numerous products integrated into the user interface of Alkami’s ORB Platform. The result is a digital banking solution:
  • Focused on user interface and user experience.
  • Seamless integration to third party services and ancillary solutions such as PFM, bill pay, account opening, etc.
  • Single platform for desktop/laptop, tablet and smartphone.
  • Single platform for retail and business banking.
  • Next Generation security and MFA features.
  • Intelligent content management system that delivers one-to-one product marketing and relevant financial literacy content.
  • Extensibility that allows credit unions to create their own apps and widgets for inclusion into their solution.
“The digital banking channel is fast becoming the primary touch point between credit unions and the members they serve,� said Stephen Bohanon, Founder of Alkami. “With CUSN’s vast array of desirable products and services integrated within our ORB platform, we ensure that every interaction the credit union has with its members via the digital channel is valuable.� For more information, please visit CUSN at cusn.com and Alkami at alkamitech.com. About Alkami Alkami Technology, the ultimate digital banking solution, leads the digital banking revolution with integrated solutions that are both agile and elegant. Alkami’s ORB (Online Relationship Builder) Platform represents a quantum leap forward in the level of integration, control and customization given to financial institutions to manage their digital delivery channel. With its modern and customizable interface, extensible feature set, via apps and the intelligent content delivery system, the ORB platform provides the ultimate digital banking solution for credit unions and banks to serve the needs of their members/customers today and tomorrow. For more information about Alkami please visit alkamitech.com.]]>
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Message from Our President/CEO Doug Burke Fall 2013

Posted On: October 15, 2013
Category: October 2013
Message from the President/CEO, Doug Burke   [Spider_Video_Player id="2"]]]>
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