What's New with Our CUs

Posted On: February 18, 2014
Category: February 2014
What's New with our CUs Who has opened a new branch? Began offering CURe? Changed their name? New Shared Branches Southwest Colorado FCU - Durango, CO Security Service FCU - El Paso, TX Cornerstone CU - Boise, ID Westerra CU - Denver, CO Public Service CU - Broomfield, CO **Many new shared branches coming Spring 2014!** Closed Braches Neighborhood Community FCU - Omaha, NE American Airlines FCU - Puerto Rico Branch Partner Colorado CU - Broomfield, CO Security Service FCU - San Antonio, TX A Boom in CURe product this quarter Tri-CUE - 5 CU's - Columbine FCU, Denver Community FCU, Minnequa Works CU, Sooper CU, Warren FCU Premier Members FCU – Westminster, CO US New Mexico FCU - Albuquerque, NM Member Center Advantage Plus FCU - Pocatello, ID MeridianLink Four Points FCU - Omaha, NE Name Change Greater Wyoming FCU (formerly WESC FCU) - Casper, WY Network Access Omaha Police FCU - Omaha, NE NextGen ATM WyHy FCU - Casper, WY Bellco CU - Englewood and Sloan's Lake, Denver, CO]]>
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Welcome Ginny Morris - New Controller!

Posted On: February 18, 2014
Category: February 2014
Ginny Morris "Hi everyone! My name is Ginny Morris and I am the new Controller at CU Service Network. I have almost 15 years of experience in the credit union industry, in Accounting and Card Services. I will be helping to launch the new Accounting Services program here at CUSN.

I have a bachelor’s degree in Business Administration with a double emphasis in Accounting and Marketing from the University of Northern Colorado. I spent over 12 years with St. Vrain Valley Credit Union in Longmont, CO, and then another 2 years with Elevations Credit Union in Boulder, CO, after the two institutions merged. I have been a Visa Coordinator, Accountant, Accounting Manager, and most recently a Lead Accountant.

In my spare time I enjoy reading, the outdoors, and spending time with my family. I reside in Longmont, Colorado with my cats – Chessie & PJ. I look forward to working with CUSN and all of the credit unions." Feel free to contact Ginny and say hi at (720) 945-7236 or gmorris@cusn.com]]>
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Who is ROCKING the Mystery Shop Program?

Posted On: February 18, 2014
Category: February 2014
Mystery-shop By Trisha Wiggin-Fausnaugh CUSN credit unions provide exceptional service to guest members. And that’s not just our opinion. The results of the new Mystery Shops confirm it. Since CO-OP and DSG began using the new shop in April of last year, CUSN credit unions’ branches have scored an average of 92.43%, compared to 88.42% for other CUSC branches and 87.79& for all participants surveyed. In fact, 62 of the 270 CUSN branches shopped have earned perfect scores. mystery shop graph Mystery shoppers are credit union members recruited by DSG to conduct the shops. Many of them are delighted to discover shared branching for the first time. “Before I started to shop for DSG I never used shared branching,� wrote one shopper. “The visit was exceptional based on how I was assisted and regarded.� Another shopper wrote, “The visit was exceptional based on the treatment I received from the teller. The branch had a very welcoming ambiance from the moment I came in until my transaction was completed.� “I was impressed with how efficiently the line moved,� wrote a third. “I was in and out in no time.� The shopper who visited the Les Bois branch in Cascade just before Christmas was especially delighted. She explained, “ The teller even went out of her way to contact the Forest Ranger’s office and had him wait for me because he closed at 4:30 and would not be open on Saturday. I was needing a tree tag to cut down my Christmas tree.� Now that’s service above and beyond! Since November 32 branches have joined the Mystery Shop 100% Club.

Mystery Shop 100% Club November 2013 - January 2014

Affinity CU of IA: 475 NW Hoffman Ln, Des Moine, IA 50313 Aventa CU: 426 S Cascade Ave., Colorado Springs, CO 80903 Bellco CU: 3610 A River Point Pkwy, Sheridan, CO 80110 Capital Educators FCU: 80 E Riverside Dr, Eagle, ID 83616 Capital Educators FCU: 275 S Stratford Dr, Meridian, ID 83642 Colorado CU: 8731 Continental Divide Rd, Littleton, CO 80127 Connections CU: 343 Caldwell Blvd, Nampa, ID 83657 Connections CU: 249 N 9th St, Boise, ID, 83702 Connections CU: 10536 Emerald St, Boise, ID 83704 Cornerstone CU: 416 S Kimball, Caldwell, ID 83606 Les Bois CU: 206 N Main St, Cascade, ID 83611 Les Bois CU: 123 McClure, Nampa, ID 83651 Les Bois CU: 393 S 3rd St, Boise, ID 83704 Les Bois CU: 292 Village Circle, Garden Valley, ID 83622 Les Bois CU: 7906 W Marigold, Garden City, ID 83714 Malheur FCU: 216 N Plymouth Ave, New Plymouth, ID 83661 Malheur FCU: 216 S 16th St, Payette, ID 83661 Malheur FCU: 1695 SE 5th Ave, Ontario, OR 97914 Northwest Christian CU: 716 E Colorado Ave, Nampa, ID 83686 Partner Colorado CU: 1100 US Hwy 287 Ste A800, Broomfield, CO 80020 Pioneer FCU: 250 W 3rd S St, Mountain Home, ID 83647 Pioneer FCU: 1580 E State St Ste 101, Eagle, ID 83616 Pioneer FCU: 3000 12th Ave Rd, Nampa, ID 83651 Security Service FCU:1360 W Oaklawn Rd Ste A, Pleasanton, TX 78064 Security Service FCU: 9445 E County Line Rd Ste A, Centennial, CO 80112 UP Connections FCU: 6707 Grover St, Omaha, NE 68106 Warren FCU: 114 E 7th Ave, Cheyenne, WY 82001 Western Vista FCU: 1215 Storey Blvd, Cheyenne, WY 82009 Westminster FCU: 9053 Harlan St Ste 10, Westminster, CO 80031 WyHy FCU: 1715 Stillwater Ave, Cheyenne, WY 82009

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CUSN Credit Union Satisfaction Survey

Posted On: February 18, 2014
Category: February 2014
24% participation rate. While it may sound low to you, in the world of survey participation, it is HUGE! Wanted to share our results with you. We are very pleased to report back that we received an overall rating of 8.7 out of 10 on the first 3 questions! Thank you! We asked basic questions to gauge how well we met your needs in 2013: 1) How satisfied are you with the products and services provided by CUSN? 2) How satisfied are you with CUSN’s responsiveness to questions or issues? 3) Rate your overall satisfaction with CUSN. On questions one through three, the scale was 1 to 10, with one being “Not Satisfied� to ten being “Very Satisfied. Our final question was: 4) Would you recommend our products/services to colleagues at other credit unions? Question four was built with a scale that ranged from “Probably Would Not Recommend� on the low end to “Already Recommended� on the high end of the scale. 80% of our credit unions rated us as “Already Recommended� or “ Definitely Would Recommend�. Again, a score that we appreciate. An additional 14% said they would “Probably Would Recommend� us. We did have one credit union that responded “May or May Not Recommend� and one that responded “Probably Would Not Recommend�. We hate to see scores of this nature, but it highlights to us that we continue to have work to do. I would ask/encourage anyone who has concerns about the service that you receive to please contact me directly: Rosemary Paddock, rpaddock@cusn.com, 720.945.7234. We can only attempt to fix issues if we are aware of them . It is our goal to have all of our credit unions very satisfied with the products and service you receive from CUSN, and to want to recommend us to your peers. We will continue to strive to increase the quality of our service to you. For all who participated, THANK YOU!]]>
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What It's Like to Use a NextGen ATM

Posted On: February 18, 2014
Category: February 2014
NextGen By Trisha Wiggin-Fausnaugh Now that more and more credit unions are installing Next Gen ATMs for shared branching transactions, I wanted to find out firsthand what the experience is like for a member. I love shared branching because I enjoy interacting with the tellers, and I’m not patient with machines, so armed with my driver’s license and a little bit of skepticism, I visited the new unit at Bellco CU’s River Point branch, 3610 River Point Parkway in Sheridan, Colorado (off 285 near Santa Fe). The ATM is inside the branch and was clearly visible when I walked through the door. The instructions are posted right on the wall, but the system is so easy to use, even I didn’t need them. First, I was asked if I was a Bellco member or a guest member. Choosing my credit union was easy. Participating credit unions are listed in an easily negotiable alphabetical listing. Registering to use the system was painless too. I used my driver’s license, but could have used a debit or credit card. Any ID with a magnetic strip may be used; the catch is the name on the ID must match the name on the account exactly. I was then asked some identifying questions and instructed to choose a PIN for future access. I have multiple accounts, so I registered more than one. I was asked slightly different identifying questions for the second account. [caption id="attachment_1440" align="alignleft" width="452"]NGN Amber, a teller at Bellco CU’s River Point branch, demonstrates how easy it is to use the credit union’s new Shared Branching ATM.[/caption]   All of the usual transactions are available: deposits, cash withdrawals, transfers, inquiries, and loan payments. There are a few limitations. The ATM does not accept coin deposits, and withdrawals are available only in increments of $20. Guest members are able to withdraw up to $500 per transaction. Ancillary transactions, such as cashier’s checks, money orders, etc. are not available. I did a couple of transactions – a transfer, a loan payment and a deposit – and each of them was super easy and fast. I deposited a check and the system read the amount from the check and asked if the amount was correct. I was able to view and verify the check after the machine had accepted it, and had the option of printing a copy of the check on my receipt. The resulting copy is small, but legible, and more importantly, it obscured the payor’s information from the upper right corner, the signature, and the micr line – added security in case the receipt is lost or compromised. Some credit unions that have installed the new ATMs are choosing to move all of their shared branching transactions to the machine. You can recognize these branches on the shared branching locator guide at www.co-opsharedbranch.org by the notation “Self Service Onlyâ€? under details. Credit unions which choose to go this route are asked to notify us so that the proper designation can be included on the website. While I was at the branch, I talked to one of the tellers, Amber, and asked her how guest members have reacted. “We’ve had a lot of positive feedback,â€? she told me. What do guest members like best? “It’s fast. They don’t have to fill out a form or wait in line.â€? Overall, I liked the new ATM’s for their ease of use and the speed with which I could accomplish what I need. Now, if they could just program them to smile and chat.   ]]>
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Four New CUs on Shared Branching in Iowa!

Posted On: February 18, 2014
Category: February 2014
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Message from Our President/CEO Doug Burke Winter 2014

Posted On: February 18, 2014
Category: February 2014
Message from the President/CEO, Doug Burke [Spider_Single_Video track="6" theme_id="8" priority="0"]]]>
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