May 15, 2014
CUSN held our Annual Meeting on Tuesday, May 13th at The Vista at Applewood Golf Course in Golden, CO. Some breath-taking views were had, as you can see on our photo above.
50 people attended our Annual meeting this year, and it was a relaxed environment filled with networking and chatting. Our CEO Doug Burke did an exceptional job explaining all the changes that are taking place at CUSN this year in his Report of Management, including many flagship partnerships and services we will soon be offering.
The highlight of the meeting was the awarding of the CUSN Vision Award to Dave Maus, CEO of Public Service CU. As Carla Hedrick, Chairman of the CUSN board explained, the award went to a man who has been a proponent of shared branching since its beginning back in 1991. There were only a handful of people who fought for shared branching in its infant stages and Dave was one who fought hardest. Now with over 5,000 branches in all 50 states, we can see the impact Dave had on the credit union landscape.
[caption id="attachment_1693" align="alignleft" width="300"] Dave Maus gives a wonderful impromptu acceptance speech after winning the CUSN Vision Award.[/caption]
Thanks again to everyone that came to our meeting this year and for those who didn't, take a look at our gallery to see some familiar faces!
Feel free to leave a comment regarding the meeting below for us too!
[gallery columns="2" link="file" ids="1686,1687,1688,1689,1690,1691,1692,1695,1711"]]]>
May 15, 2014
By Trisha Wiggin-Fausnaugh, Business Services
Late Winter Mystery Shops
February was a disappointing month for the Mystery Shop program. The average score was much lower than usual, only 87.97%. Still, the staff at one credit union location, Capital Educators FCU at 16275 N Marketplace Blvd, Nampa, ID, received full marks from their shopper. She added the comment, â€œThe teller made me feel welcome by being friendly and professional.â€?
March shops were much better, with all but two of the 19 shops earning 90% or higher, for an average of 93.45%. Four branches received perfect scores:
Latah FCU, 875 Line St, Moscow, ID
Lewis Clark CU, 234 Johnson Ave, Orofino, ID
Rio Grande CU, 1211 4th St NW, Albuquerque, NM
Rio Grande CU, 485 Coors Blvd NW, Albuquerque, NM]]>
May 15, 2014
We are excited to announce that two Iowa credit unions, Sioux Valley Community Credit Union and North Iowa Community Credit Union, are offering shared branching in BRAND NEW AREAS!
Their five branches throughout Sioux Falls and Mason City, IA have been added to the shared branching network and will fill a large gap in shared branching coverage in north and west Iowa.
Furthermore, Cedar Falls Community CU has opened two new branches in Cedar Falls, IA. We are so excited about expanding shared branching coverage even further in the Cedar Rapids/Falls region.
The nearest shared branch to Sioux Valley Community CU is 87 miles away, and 80 miles away for North Iowa Community CU! These acquiring branches will make a huge difference in shared branching coverage in the Midwest. The map below illustrates how these new branches fill in the coverage gaps in north central Iowa and the northerly Nebraska-Iowa border. In total, 7 flagship shared branches will be added to the network.
John Parks, President/CEO of Sioux Valley Community CU explained, â€œWe are pleased to be able to offer Shared Branching in the Siouxland Community, not only for our members but for those credit union members who will utilize our branches to conduct transactions. Whether they reside in the Siouxland area or they are traveling through Siouxland, the shared branching members will now have 3 branches in our area to do their transactions. Shared Branching exemplifies the cooperative spirit of the Credit Union Movement.â€?
Susan Hendershot, VP at North Iowa Community CU also commented on how these new branches will benefit members. â€œWe see this as a very positive service we can offer to members of our credit union as they travel and other participating credit union members as they visit our town. We are thrilled to welcome members from credit unions all over the country.â€?
Welcome, new credit unions in new areas, and credit unions who continue to deepen the network in existing areas! We are so pleased to have you.]]>
May 15, 2014
Most of you know by now that we offer computer based training for you and your staff. If you are new, or maybe were promoted to a new position, this may be your first time hearing about this efficient and free service.
I'll get a call every now and then from a CU who wonders, "Just thought I'd ask if there is any sort of training tools you could help me with.
You see, I have some new tellers who need shared branching training and I need to brush up on my funds availability knowledge. But itâ€™s just a few new tellers, and I just donâ€™t have the time or budget to train them for a day or even a half a day. I just have so much to do! And I canâ€™t be away from the teller line for long either. (Sigh)â€¦Any ideas?â€?
Why yes, Teller Supervisor! You are in luck! Plop those tellers down at ANY computer that has internet access and have them take a 10 to 20 minute, graded course that you can track! How easy is that? They are guaranteed to be up to date with new rules, compliance and so on. Soâ€¦why exactly arenâ€™t you using CBTs? Again, this is a free service CUSN offers to all of our clients. Take advantage.
Email me, Alicia, at firstname.lastname@example.org or Trisha at email@example.com to get started.]]>
May 15, 2014
Whoâ€™s moved? Launched Sprig? Got a NextGen ATM?
Sioux Valley Community CU â€“ 1120 6th St., Sioux City, IA
Sioux Valley Community CU â€“ 3450 S. Lakeport, Sioux City, IA
Sioux Valley Community CU - 105 Sergeant Square Drive, Sergeant Bluff, IA
North Iowa Community CU â€“ 640 S Federal Ave, Mason City, IA
North Iowa Community CU â€“ 4063 4th St. SW, Mason City, IA
Cedar Falls Community CU - 420 Viking Rd, Cedar Falls, IA
Cedar Falls Community CU - 123 W. 4th Street, Cedar Falls, IA
Connections CU â€“ 510 21st, Heyburn, ID
Colorado CU â€“ 1000 Englewood Pkwy, Ste 3-302, Englewood, CO
Aventa CU â€“ 110 E Silver Ave, Crestone, CO
Sooper CU - 5151 w. 60th Ave., Arvada, CO
Les Bois â€“ Boise, ID
Air Academy FCU â€“ Colorado Springs, CO
Sooper CU â€“ Arvada, CO
Elevations CU â€“ Boulder, CO
Trugrocer FCU â€“ Boise, ID
May 15, 2014
Below is the press release we sent out in April, announcing our partnership with CUProdigy.
Looking to offer credit unions a robust and trusted core software platform, CU Service Network (CUSN) and CUProdigy are partnering.
The announcement comes on the heels of CUProdigyâ€™s impressive rewrite of the CUProdigy core software platform. The platformâ€™s new, modern architecture will provide owner credit unions and their members with comprehensive, industry leading products.
CUSN provides products and services to credit unions, big and small, in the Rocky Mountain and Great Plain states with â€œbest in classâ€? consulting, product implementation support and fostering collaboration among credit unions and their partners. CUProdigy encompasses every core processor action, from new member signup to best-in-class disaster recovery. More importantly, CUProdigy accomplishes this without seat license costs, client software installation, or demanding hardware requirements.
â€œSelecting CUProdigy was the result of an extensive core processor search. Working with several of our client credit unions, CUSN invested resources to assist with evaluating cores. We wanted to find a solution that was high value at a reasonable costâ€? says Daniel Burk, Senior VP of Business Development for CUSN. â€œBut it wasnâ€™t just about cost. Our vision was to also find a partner who would collaborate well, create opportunities for CUs, and potentially partner with CUSN as it launches new collaboration services. I believe CUProdigy can best deliver this vision.â€?
Craig Peterson, Director of Client Services for CUProdigy says, â€œProviding core processing services is a relationship business and I can think of no better way to express that than announcing our partnership with CUSN. â€œ
â€œAt CUProdigy we want to build long-lasting relationships with our credit unions, as well as help our credit unions be more efficient and collaborative in all areas.â€? Peterson notes, â€œThe marketing partnership with CUSN will allow current and future CUSN clients to consider state of the art, relevant technology as they determine their future growth plans and the need for a core processor that will allow them to better serve their members.â€?
Benefits of the CUProdigy Core Platform include:
For more information, please visit CUSN at cusn.com and CUProdigy at cuprodigy.com
- Built on leading open technologies
- ASP, Service Bureau & In-House implementations
- Operating System independent Servers and workstations
- Browser based (Chrome, IE, Firefox) â€“no client-side programs to install
- Fax/E-mail/Phone/Portal Support Options
You will be directed outside the cusn.com website.
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