CUSN Annual Meeting Highlights and Photos

Posted On: May 15, 2014
Category: May 2014
annual-meeting CUSN held our Annual Meeting on Tuesday, May 13th at The Vista at Applewood Golf Course in Golden, CO. Some breath-taking views were had, as you can see on our photo above. 50 people attended our Annual meeting this year, and it was a relaxed environment filled with networking and chatting. Our CEO Doug Burke did an exceptional job explaining all the changes that are taking place at CUSN this year in his Report of Management, including many flagship partnerships and services we will soon be offering. The highlight of the meeting was the awarding of the CUSN Vision Award to Dave Maus, CEO of Public Service CU. As Carla Hedrick, Chairman of the CUSN board explained, the award went to a man who has been a proponent of shared branching since its beginning back in 1991. There were only a handful of people who fought for shared branching in its infant stages and Dave was one who fought hardest. Now with over 5,000 branches in all 50 states, we can see the impact Dave had on the credit union landscape. Congratulations Dave! ________________________________________________ [caption id="attachment_1693" align="alignleft" width="300"]Dave Maus gives a wonderful impromptu acceptance speech after receiving the CUSN Vision Award. Dave Maus gives a wonderful impromptu acceptance speech after winning the CUSN Vision Award.[/caption] _____________________________________________ Thanks again to everyone that came to our meeting this year and for those who didn't, take a look at our gallery to see some familiar faces! Feel free to leave a comment regarding the meeting below for us too! [gallery columns="2" link="file" ids="1686,1687,1688,1689,1690,1691,1692,1695,1711"]]]>
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Accounting: 3…2…1…Blast Off

Posted On: May 15, 2014
Category: May 2014
rocket By Doug Burke, President/CEO We are excited to have officially launched the new collaborative accounting service in February. The program is being designed to offer services to credit unions and CUSOs: • Balancing & processing services • Full service • Conversion support • Special projects We are equally excited to introduce you to our new staff! Ginny Morris, Controller Ginny Laura James, Clerk laura Nikki Kuepper, Clerk Nikki With the help of these talented individuals, CUSN entered into our first pilot engagement with Credit Union of the Rockies in February for a 6 week project. Thanks to the credit union for working with us on our product launch! Today we are working on other engagements including the design of a core conversion support project. In tandem with our new partnership with CU Prodigy, CUSN is developing an accounting conversion support program. The program will incorporate the following tools: • Design of work flows and accounting procedures • Accounting support prior to the conversion • Accounting support during and after the conversion The goal of the service is to assist the credit union’s accounting team by processing daily reconciliations and processes thereby allowing their team to have more time to help members and staff in the variety of issues that arise. Stay tuned!!!]]>
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Mystery Shop Results: Who Received PERFECT Scores?

Posted On: May 15, 2014
Category: May 2014
Mystery-shop By Trisha Wiggin-Fausnaugh, Business Services Late Winter Mystery Shops February was a disappointing month for the Mystery Shop program. The average score was much lower than usual, only 87.97%. Still, the staff at one credit union location, Capital Educators FCU at 16275 N Marketplace Blvd, Nampa, ID, received full marks from their shopper. She added the comment, “The teller made me feel welcome by being friendly and professional.� March shops were much better, with all but two of the 19 shops earning 90% or higher, for an average of 93.45%. Four branches received perfect scores: Latah FCU, 875 Line St, Moscow, ID Lewis Clark CU, 234 Johnson Ave, Orofino, ID Rio Grande CU, 1211 4th St NW, Albuquerque, NM Rio Grande CU, 485 Coors Blvd NW, Albuquerque, NM]]>
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New Shared Branches in New Locations

Posted On: May 15, 2014
Category: May 2014
IA-SHARED-BRANCHES We are excited to announce that two Iowa credit unions, Sioux Valley Community Credit Union and North Iowa Community Credit Union, are offering shared branching in BRAND NEW AREAS! Their five branches throughout Sioux Falls and Mason City, IA have been added to the shared branching network and will fill a large gap in shared branching coverage in north and west Iowa. Furthermore, Cedar Falls Community CU has opened two new branches in Cedar Falls, IA. We are so excited about expanding shared branching coverage even further in the Cedar Rapids/Falls region. The nearest shared branch to Sioux Valley Community CU is 87 miles away, and 80 miles away for North Iowa Community CU! These acquiring branches will make a huge difference in shared branching coverage in the Midwest. The map below illustrates how these new branches fill in the coverage gaps in north central Iowa and the northerly Nebraska-Iowa border. In total, 7 flagship shared branches will be added to the network. IA John Parks, President/CEO of Sioux Valley Community CU explained, “We are pleased to be able to offer Shared Branching in the Siouxland Community, not only for our members but for those credit union members who will utilize our branches to conduct transactions. Whether they reside in the Siouxland area or they are traveling through Siouxland, the shared branching members will now have 3 branches in our area to do their transactions. Shared Branching exemplifies the cooperative spirit of the Credit Union Movement.� Susan Hendershot, VP at North Iowa Community CU also commented on how these new branches will benefit members. “We see this as a very positive service we can offer to members of our credit union as they travel and other participating credit union members as they visit our town. We are thrilled to welcome members from credit unions all over the country.� Welcome, new credit unions in new areas, and credit unions who continue to deepen the network in existing areas! We are so pleased to have you.]]>
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REMINDER: Use Our Computer Based Training!

Posted On: May 15, 2014
Category: May 2014
cbt Most of you know by now that we offer computer based training for you and your staff. If you are new, or maybe were promoted to a new position, this may be your first time hearing about this efficient and free service. I'll get a call every now and then from a CU who wonders, "Just thought I'd ask if there is any sort of training tools you could help me with. You see, I have some new tellers who need shared branching training and I need to brush up on my funds availability knowledge. But it’s just a few new tellers, and I just don’t have the time or budget to train them for a day or even a half a day. I just have so much to do! And I can’t be away from the teller line for long either. (Sigh)…Any ideas?� Megaphone Why yes, Teller Supervisor! You are in luck! Plop those tellers down at ANY computer that has internet access and have them take a 10 to 20 minute, graded course that you can track! How easy is that? They are guaranteed to be up to date with new rules, compliance and so on. So…why exactly aren’t you using CBTs? Again, this is a free service CUSN offers to all of our clients. Take advantage. Email me, Alicia, at adisantis@cusn.com or Trisha at twiggin-fausnaugh@cusn.com to get started.]]>
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What’s New with our CUs!

Posted On: May 15, 2014
Category: May 2014
NEW Who’s moved? Launched Sprig? Got a NextGen ATM? Shared Branches: Sioux Valley Community CU – 1120 6th St., Sioux City, IA Sioux Valley Community CU – 3450 S. Lakeport, Sioux City, IA Sioux Valley Community CU - 105 Sergeant Square Drive, Sergeant Bluff, IA North Iowa Community CU – 640 S Federal Ave, Mason City, IA North Iowa Community CU – 4063 4th St. SW, Mason City, IA Cedar Falls Community CU - 420 Viking Rd, Cedar Falls, IA Cedar Falls Community CU - 123 W. 4th Street, Cedar Falls, IA Connections CU – 510 21st, Heyburn, ID Colorado CU – 1000 Englewood Pkwy, Ste 3-302, Englewood, CO Aventa CU – 110 E Silver Ave, Crestone, CO ______________________________________________ Moved: Sooper CU - 5151 w. 60th Ave., Arvada, CO ______________________________________________ Sprig: Les Bois – Boise, ID ______________________________________________ CURe: Air Academy FCU – Colorado Springs, CO ______________________________________________ NextGen ATM: Sooper CU – Arvada, CO Elevations CU – Boulder, CO ______________________________________________ CO-OP Mobile: Trugrocer FCU – Boise, ID ______________________________________________    ]]>
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CU Service Network and CUProdigy Partnership

Posted On: May 15, 2014
Category: May 2014
partnership Below is the press release we sent out in April, announcing our partnership with CUProdigy. **** Looking to offer credit unions a robust and trusted core software platform, CU Service Network (CUSN) and CUProdigy are partnering. The announcement comes on the heels of CUProdigy’s impressive rewrite of the CUProdigy core software platform. The platform’s new, modern architecture will provide owner credit unions and their members with comprehensive, industry leading products. CUSN provides products and services to credit unions, big and small, in the Rocky Mountain and Great Plain states with “best in class� consulting, product implementation support and fostering collaboration among credit unions and their partners. CUProdigy encompasses every core processor action, from new member signup to best-in-class disaster recovery. More importantly, CUProdigy accomplishes this without seat license costs, client software installation, or demanding hardware requirements. “Selecting CUProdigy was the result of an extensive core processor search. Working with several of our client credit unions, CUSN invested resources to assist with evaluating cores. We wanted to find a solution that was high value at a reasonable cost� says Daniel Burk, Senior VP of Business Development for CUSN. “But it wasn’t just about cost. Our vision was to also find a partner who would collaborate well, create opportunities for CUs, and potentially partner with CUSN as it launches new collaboration services. I believe CUProdigy can best deliver this vision.� Craig Peterson, Director of Client Services for CUProdigy says, “Providing core processing services is a relationship business and I can think of no better way to express that than announcing our partnership with CUSN. “ “At CUProdigy we want to build long-lasting relationships with our credit unions, as well as help our credit unions be more efficient and collaborative in all areas.� Peterson notes, “The marketing partnership with CUSN will allow current and future CUSN clients to consider state of the art, relevant technology as they determine their future growth plans and the need for a core processor that will allow them to better serve their members.� Benefits of the CUProdigy Core Platform include:
  • Built on leading open technologies
  • ASP, Service Bureau & In-House implementations
  • Operating System independent Servers and workstations
  • Browser based (Chrome, IE, Firefox) –no client-side programs to install
  • Fax/E-mail/Phone/Portal Support Options
For more information, please visit CUSN at cusn.com and CUProdigy at cuprodigy.com ****  ]]>
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