Message from the President

Posted On: March 18, 2015
Category: March 2015
Message from the President/CEO, Doug Burke   ]]>
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100% Mystery Shops

Posted On: March 18, 2015
Category: March 2015
mystery shop Six branches have gotten perfect Mystery Shop scores so far in 2015, including four branches of East Idaho Credit Union. East Idaho CU, 227 W Main St, Dubois, ID 83423 East Idaho CU, 777 Shoup St, Salmon, ID 83467 East Idaho CU, 3255 E 17th St, Ammon, ID 83406 East Idaho CU, 99 N Bridge St, St Anthony, ID 83446 Connections CU, 110 S Main St, Firth, Id 83236 UP Connection FCU, 204 S 35th St, Council Bluffs, IA 51501  ]]>
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What's New with Our CUs

Posted On: March 18, 2015
Category: March 2015
NEW New Shared Branching Credit Unions: clarity-credit-union Clarity CU: Nampa, ID - 7 Branches
Caldwell 805 E. Cleveland Blvd Caldwell 83605
Courthouse 115 Albany, Room 132 Caldwell 83605
Emmett 111 S. Hayes Emmett 83617
Horseshoe Bend 407 Hwy 55 Horseshoe Bend 83629
Meridian 555 S. Meridian Rd Meridian 83642
Middleton 3 W. Main St. Middleton 83644
Nampa 1822 N Midland Blvd Nampa 83651
  Mergers: FoothillsCU_logo_cmyk Big Thompson FCU merged into Foothills CU 294 Les Bois CU merged into Mountain America Credit Union   New Shared Branches: FoothillsCU_logo_cmyk Big Thompson FCU merged into Foothills CU, new branch at: 746 N Cleveland Ave, Loveland, CO 80537 ISUCUlogo_rgb_Horz ISU CU - Burley, ID: 1041 E Main St, Burley, Id 83318 index Pioneer FCU: 2350 Broadway Ave, Boise, ID 83706   NextGen ATMS: index Latah FCU   Moves: logo-bellco Bellco moved a branch from 550 W 104th, Northglenn, CO to 9710 Washington St, Thornton, CO 80229 – Still Self-Serve only but with a 24 hour access NextGen ATM. westerra-credit-union Westerra moved their Green Mountain branch from 355 Union Blvd, Lakewood, CO 80228 to their new building across the parking lot at 375 Union Blvd, Unit 140, Lakewood, CO 80228 security-service-fcu Security Service FCU moved their Rolling Oaks branch from 6909 N Loop 1604 E, Ste 1199, San Antonio, TX 78247 to 6907 NE Loop 1604 E, San Antonio, TX 78266.   Closed Branches: logo Cornerstone Credit Union closed a branch at 404 Holly St, Nampa, ID 83651  ]]>
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CU Story: Keeping A Member Who Moves to Texas

Posted On: March 18, 2015
Category: March 2015
MOVING logoCollins Community CU has only been live on Shared Branching for a few months, and already they are seeing the positive impact it makes in member's lives. Tommy Snell, Member Service Consultant Supervisor at Collins wrote to share a recent experience with us. You may find it interesting: "Everyone likes to share a great experience, especially when it’s an experience that re-energizes you. Today I had a husband and wife come in to close their SD Box and all 5 of their accounts, [because they were moving to Texas from Iowa]. The first question I asked was if they already had accounts set up in Texas to move all of their funds. When they told me, “Nope,� it was like seeing a 78 MPH fastball right down the middle of the plate. I grabbed my knowledge bat, which is stashed away in my knowledge vault, and hit a 5 account saving grand slam. I began talking to them about all the services we can provide at home here in Cedar Rapids and at their new home in Texas. The members told me they do a lot of their banking online, and from there I knew the only paperwork I had to do today was to close the Safe Deposit box. We talked about shared branching and I showed them the website and smart phone apps to find ATMs and branch locations so they could conduct basic transactions. We also talked about mobile deposit, viewing multiple accounts on their CU online, renaming accounts on their CU online, eStatements, EMP devices, how to properly prepare a gecko for moving across the country, and the hotels with the best breakfast buffets. One of the last things I told about was how to change their address online. The members also left with my business card so they can call me direct for any consumer loans, and of course I’ll follow this up with personalized card." **** Yes, Ladies and Gentlemen, you read that right...a gecko. This is the difference between credit unions and banks, right here. Thanks Tommy for sharing, and if any of you have a feel-good story to tell, please email adisantis@cusn.com to be featured in our next newsletter.]]>
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CUSN Annual Meeting - Save the Date

Posted On: March 18, 2015
Category: March 2015
save the date Save the Date for the CUSN Annual Meeting! Please note our meeting is at 2pm, not in the morning as in the past. This one is sure to be a little “different.� We are hosting the event at Denver's Cool River Cafe. We will have a patio and bar all to ourselves. See you there! save the date6 Cool-River-2]]>
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Accounting Back Office Services - When Times Get Rough

Posted On: March 18, 2015
Category: March 2015
3 By now, you have probably heard we are offering Accounting Services. But why would you need them? Well, have you ever lost an employee (or two, or three) and been scrambling to replace him/her? Have your books ever been a mess? (We won't tell). Have you ever been confused? Stressed? Worked till 9pm trying to get accounting done and then ordered greasy Chinese? If yes to any of these, as well as a variety of other scenarios, then our Accounting Service may be right for you. If you have never experienced any of the above, then feel free to ignore the following message. **** Accounting Update By Doug Burke, President/CEO Our goal is to develop and offer an Accounting Services solution that meets a wide range of accounting needs for credit unions from special projects to full service accounting. Our Philosophy and Value Proposition is to provide:
  • Access to qualified employees with a variety of skill sets
  • Access to sophisticated technologies and systems
  • Increased employee depth and back up
  • Improved internal controls and separation of duties
  • High quality services at a competitive price
Since the product introduction less than a year ago, CUSN has assisted credit unions with the following:
  • Special projects
  • Daily, weekly and monthly balancing
  • Added accounting depth during core system conversions
  • Development of process workflows and procedures
We are continuing to build the foundation of our service with additional staff, including recruiting a CFO in the next few months. Once the new CFO position is on board, CUSN will have the depth and breadth of staff to handle most accounting situations. What do our credit unions have to say about Accounting services? **** Testimonials "It is my pleasure to recommend the Accounting Services team at CU Service Network. During the last several months, the Accounting department at Red Rocks Credit Union has used CUSN to handle multiple tasks including support during our conversion to CUProdigy, ACH and Draft exception processing, as well as daily balancing for out ATM, Shared Branch, and Mobile banking products. We have found the Accounting Services group at CUSN to be efficient, knowledgeable, and easy to work with. They have communicated with Red Rocks staff through regular phone calls, emails, progress reports, and occasional meetings. We look forward to an ongoing relationship with CU Service Network and their Accounting Services group." - Russ Dalke, CFO, Red Rocks Credit Union]]>
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What are Credit Union Reviews?

Posted On: March 18, 2015
Category: March 2015
REVIEWS By Debbie Cook, Business Development Account Manager CUSN has been very busy researching the marketplace to bring a new suite of Member Financial Solutions, Back Office Services and Delivery Channel options to our credit unions and your members. I am currently providing an overview of these new offerings, along with the 2014 shared branching transaction volumes to our current clients. I am sharing this information through personal visits and webinars. If you haven’t heard from me yet, please know that I’ll be in contact soon. I look forward to sharing some of our exciting new services with you in the near future. If I can ever be of assistance, please contact me at dcook@cusn.com or 720-945-7248.]]>
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