What's New with Our CUs

Posted On: June 23, 2015
Category: June 2015
NEW What happened this Spring? We welcomed two new credit unions to the shared branching network: power CU Power CU in Pueblo, CO, with branches at: 1615 E Evans, Pueblo, CO 120 S Crescent Dr, Pueblo West, CO 220 Pine Street, Trinidad, CO 3165 E US Highway 50, Canon City, CO   The Florist The Florist FCU in Roswell, NM, with one branch at 404 N Kentucky Ave, Roswell, NM.     One credit union has a new branch: aaculogo American Airlines FCU in Charlotte, NC at the CLT Airport, 5501 Josh Birmingham Pkwy, Charlotte, NC     One credit union moved branches: ccu-logo Colorado CU moved its Brighton branch to 2380 Bridge Street, Brighton, CO     Four credit unions closed branches: aaculogo American Airlines FCU in Irving, TX   AlphaLogo Western Rockies FCU in Clifton, CO   premier members Premier Members FCU, the Wal-Mart branch in Broomfield, CO   logo Rio Grande CU, the VA branch in Albuquerque, NM     NextGen ATMS: community financial Community Financial CU has added 3 NextGen ATMs   warren-fcu Warren FCU installed a NextGen ATM at their Safeway location in Cheyenne, WY. Now Self-Service Only.   Two Credit Unions had name changes: Nusenda CU New Mexico Educators FCU to Nusenda CU   US Eagle US New Mexico FCU to U.S. Eagle Federal Credit Union]]>
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Mystery Shops are Changing

Posted On: June 23, 2015
Category: June 2015
mystery shop By Trisha Wiggin-Fausnaugh CO-OP Shared Branching and DSG Associates have just released the new questionnaire for the updated Mystery Shopper program. The new questionnaire is shorter – just 13 questions – and has a clearer focus. Click here for more information and a list of the new questions and scoring. CO-OP SB contracts with DSG Associate to provide the mystery shopper program. Shoppers are credit union members recruited by DSG to visit acquiring locations. While there they do a standard transaction, make observations of the teller and the branch, and then complete a questionnaire. DSG emails the results to the acquiring credit union and the appropriate association, like CU Service Network. What do you think of the new program? The shopping program was temporarily halted while the new questions were being developed, and no CU Service Network credit unions were shopped after March 26th. That shop, though was a great one, with Omaha Police FCU’s branch at 10791 S 72nd St in Papillion, NE earning 100%. What a great way to end the old program.]]>
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Shared Branching CRUSHES Bank of America in Locations

Posted On: June 23, 2015
Category: June 2015
SHARED-BRANCHING Just when you think the "death of credit union branches" is among us, think again. The shared branching network has just surpassed Bank of America in number of locations. Shared branching has grown by nearly 10% in less than 5 years. Remember when we were touting "almost 5,000 branches?" Heck, what about 4,500 branches? In CU Service Network's area alone, we have seen incredible growth in many of our Midwest states. When will shared branching obliterate Chase, too? Click here to vote. It is an exciting time to be a shared branching credit union. co-op map]]>
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Need Free Cubicle Units?

Posted On: June 23, 2015
Category: June 2015
cubicles Yes, you read that right. FREE CU Service Network will be relocating our office in July, and our existing cubicles will not be moving with us. We have 7 (matching) cubicles available, all in good shape, at no charge. Please see the pictures below. If you feel guilty over the zero price tag, feel free to make a donation to Children’s Miracle Network instead. But absolutely not necessary. We are just looking for a good home for these work stations. Please call or email Doug Burke if you are interested: dburke@cusn.com; 720.945.7232 20150619_115235 20150619_115243 20150619_115258 20150619_115304  ]]>
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We are Moving!

Posted On: June 23, 2015
Category: June 2015
moving After many years at our office at 355 Union Blvd., we have finally outgrown it . Our company is growing and we are out of space! We are making a big move, basically right across the street. I can see the office as I write this article from my desk. It is exciting though, as we will have a much bigger space to accommodate our expanding staff. We will be moving mid-July. Our new address is: 274 Union Blvd. Ste. 320 Lakewood, CO 80228 Note: Our phone numbers will not be changing. ]]>
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CU Service Network Annual Meeting 2015

Posted On: June 23, 2015
Category: June 2015
annual meeting CU Service Network held our 2015 Annual Meeting at Cool River Café in Englewood, Colorado on May 14, 2015. 25 credit unions, representing 53% of our owner credit unions, were in attendance. This was our 23rd Annual Meeting, and we were pleased to welcome guest speaker Stan Hollen, CEO of CO-OP Financial Services. This year’s meeting had a bit of a different format; instead of a morning meeting with a luncheon, we had an afternoon meeting followed by a happy hour. Let us know what you thought of it, or what you think of a format of that nature by clicking here. Chairman Carla Hedrick opened the meeting by highlighting the 2014 achievements and direction that the company is taking. President/CEO Doug Burke continued by speaking on the innovations of the past year, including new product launches and product line additions/restructuring. Aided by a demonstration conducted by Dan Burk, SVP Product and Business Development, Doug introduced the CU Collaborative Community, a collaboration forum designed specifically for credit unions, “powered by CU Service Networkâ€?. Re-elected to the Board of Managers were: Keith Cowling, CU of Denver, 3-year term and Michael Williams, Colorado CU, 3-year term. Dan Kester, President/CEO of Sooper Credit Union, a long term CU Service Network board member and supporter, retired from the board of managers after numerous years of service. We appreciate his support and contributions over the years. He was honored with a formal proclamation which will be sent to his board of directors. Following the business meeting, the Board met for a reorganization meeting. The results are listed below: Carla Hedrick, President/CEO of Denver Community CU, confirmed as Chairman Mike Williams, President/CEO of Colorado CU, was confirmed as Vice-Chairman Mark Uden, President/CEO of Mutual 1st FCU, was confirmed as Secretary/Treasurer   [caption id="attachment_2350" align="alignleft" width="500"]IMG_0204 Rosemary Paddock and Doug Burk of CU Service Network chat with Stan Hollen of CO-OP FS and Craig Beach of CO-OP SB.[/caption] [caption id="attachment_2355" align="alignleft" width="500"]IMG_0234 Doug Burke discusses 2014 successes and challenges.[/caption] [caption id="attachment_2354" align="alignleft" width="267"]IMG_0264 CO-OP FS CEO Stan Hollen gives a shared branching update.[/caption] [caption id="attachment_2352" align="alignleft" width="500"]IMG_0213 Our financials must be strong, because Secretary/Treasurer Mark Uden is smiling as he reads them![/caption] [caption id="attachment_2351" align="alignleft" width="407"]IMG_0202 CU Service Network Chairman Carla Hedrick catches up with Mark Lau, President of Denver Fire Department FCU.[/caption] [caption id="attachment_2353" align="alignleft" width="500"]IMG_0261 Carla Hedrick embraces long-time Board Manager, Dan Kester, who announced his retirement from our Board.[/caption]]]>
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Share Your Ideas and Opinions: CU Collaborative Community

Posted On: June 23, 2015
Category: June 2015
collab2 We searched and searched for a place on the web where credit union professionals could talk with each other. Look for solutions to nagging problems. A place where credit union people get together and move the industry forward. We couldn't find one. So we made one. We are launching the CU Collaborative Community, a forum designed specifically for CUs to bounce ideas off each other, learn, and grow. Submit an idea, concern, question. Maybe help out someone else with your expertise. Link up. Contribute. There is currently nothing like this in the credit union marketing place. Curious? Want to know more? Registration is 6 simple questions and 3 easy minutes. Click here to check it out!  ]]>
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