June 23, 2015
What happened this Spring?
We welcomed two new credit unions to the shared branching network:
Power CU in Pueblo, CO, with branches at:
1615 E Evans, Pueblo, CO
120 S Crescent Dr, Pueblo West, CO
220 Pine Street, Trinidad, CO
3165 E US Highway 50, Canon City, CO
The Florist FCU in Roswell, NM, with one branch at 404 N Kentucky Ave, Roswell, NM.
One credit union has a new branch:
American Airlines FCU in Charlotte, NC at the CLT Airport, 5501 Josh Birmingham Pkwy, Charlotte, NC
One credit union moved branches:
Colorado CU moved its Brighton branch to 2380 Bridge Street, Brighton, CO
Four credit unions closed branches:
American Airlines FCU in Irving, TX
Western Rockies FCU in Clifton, CO
Premier Members FCU, the Wal-Mart branch in Broomfield, CO
Rio Grande CU, the VA branch in Albuquerque, NM
Community Financial CU has added 3 NextGen ATMs
Warren FCU installed a NextGen ATM at their Safeway location in Cheyenne, WY. Now Self-Service Only.
Two Credit Unions had name changes:
New Mexico Educators FCU to Nusenda CU
US New Mexico FCU to U.S. Eagle Federal Credit Union]]>
June 23, 2015
By Trisha Wiggin-Fausnaugh
CO-OP Shared Branching and DSG Associates have just released the new questionnaire for the updated Mystery Shopper program.
The new questionnaire is shorter â€“ just 13 questions â€“ and has a clearer focus. Click here for more information and a list of the new questions and scoring.
CO-OP SB contracts with DSG Associate to provide the mystery shopper program. Shoppers are credit union members recruited by DSG to visit acquiring locations. While there they do a standard transaction, make observations of the teller and the branch, and then complete a questionnaire. DSG emails the results to the acquiring credit union and the appropriate association, like CU Service Network.
What do you think of the new program?
The shopping program was temporarily halted while the new questions were being developed, and no CU Service Network credit unions were shopped after March 26th. That shop, though was a great one, with Omaha Police FCUâ€™s branch at 10791 S 72nd St in Papillion, NE earning 100%. What a great way to end the old program.]]>
June 23, 2015
Just when you think the "death of credit union branches" is among us, think again. The shared branching network has just surpassed Bank of America in number of locations. Shared branching has grown by nearly 10% in less than 5 years.
Remember when we were touting "almost 5,000 branches?" Heck, what about 4,500 branches?
In CU Service Network's area alone, we have seen incredible growth in many of our Midwest states. When will shared branching obliterate Chase, too? Click here to vote. It is an exciting time to be a shared branching credit union.
June 23, 2015
After many years at our office at 355 Union Blvd., we have finally outgrown it . Our company is growing and we are out of space!
We are making a big move, basically right across the street. I can see the office as I write this article from my desk. It is exciting though, as we will have a much bigger space to accommodate our expanding staff. We will be moving mid-July.
Our new address is:
274 Union Blvd.
Lakewood, CO 80228
Note: Our phone numbers will not be changing.
June 23, 2015
CU Service Network held our 2015 Annual Meeting at Cool River CafÃ© in Englewood, Colorado on May 14, 2015. 25 credit unions, representing 53% of our owner credit unions, were in attendance. This was our 23rd Annual Meeting, and we were pleased to welcome guest speaker Stan Hollen, CEO of CO-OP Financial Services.
This yearâ€™s meeting had a bit of a different format; instead of a morning meeting with a luncheon, we had an afternoon meeting followed by a happy hour. Let us know what you thought of it, or what you think of a format of that nature by clicking here.
Chairman Carla Hedrick opened the meeting by highlighting the 2014 achievements and direction that the company is taking. President/CEO Doug Burke continued by speaking on the innovations of the past year, including new product launches and product line additions/restructuring. Aided by a demonstration conducted by Dan Burk, SVP Product and Business Development, Doug introduced the CU Collaborative Community, a collaboration forum designed specifically for credit unions, â€œpowered by CU Service Networkâ€?.
Re-elected to the Board of Managers were:
Keith Cowling, CU of Denver, 3-year term and Michael Williams, Colorado CU, 3-year term.
Dan Kester, President/CEO of Sooper Credit Union, a long term CU Service Network board member and supporter, retired from the board of managers after numerous years of service. We appreciate his support and contributions over the years. He was honored with a formal proclamation which will be sent to his board of directors.
Following the business meeting, the Board met for a reorganization meeting. The results are listed below:
Carla Hedrick, President/CEO of Denver Community CU, confirmed as Chairman
Mike Williams, President/CEO of Colorado CU, was confirmed as Vice-Chairman
Mark Uden, President/CEO of Mutual 1st FCU, was confirmed as Secretary/Treasurer
[caption id="attachment_2350" align="alignleft" width="500"] Rosemary Paddock and Doug Burk of CU Service Network chat with Stan Hollen of CO-OP FS and Craig Beach of CO-OP SB.[/caption]
[caption id="attachment_2355" align="alignleft" width="500"] Doug Burke discusses 2014 successes and challenges.[/caption]
[caption id="attachment_2354" align="alignleft" width="267"] CO-OP FS CEO Stan Hollen gives a shared branching update.[/caption]
[caption id="attachment_2352" align="alignleft" width="500"] Our financials must be strong, because Secretary/Treasurer Mark Uden is smiling as he reads them![/caption]
[caption id="attachment_2351" align="alignleft" width="407"] CU Service Network Chairman Carla Hedrick catches up with Mark Lau, President of Denver Fire Department FCU.[/caption]
[caption id="attachment_2353" align="alignleft" width="500"] Carla Hedrick embraces long-time Board Manager, Dan Kester, who announced his retirement from our Board.[/caption]]]>
June 23, 2015
We searched and searched for a place on the web where credit union professionals could talk with each other. Look for solutions to nagging problems. A place where credit union people get together and move the industry forward.
We couldn't find one. So we made one.
We are launching the CU Collaborative Community, a forum designed specifically for CUs to bounce ideas off each other, learn, and grow. Submit an idea, concern, question. Maybe help out someone else with your expertise. Link up. Contribute.
There is currently nothing like this in the credit union marketing place. Curious? Want to know more?
Registration is 6 simple questions and 3 easy minutes. Click here to check it out!
You will be directed outside the cusn.com website.
Would you like to continue?