The Winners of Our Survey Gift Card Are...

Posted On: November 28, 2016
Category: November 2016

winners Last month we asked many of you if you would take our client satisfaction survey. We had a record response this year, so thank you all so much for helping to make us better and more aware of your needs! We promised we would award four of our survey participants with a $25 gift card, and the winners are: Brad Johnson, Aurora Schools FCU Todd Link, Dupaco Community CU Casandra Coppernoll, Cottonwood Community CU Dwayne Herrera, State Employees CU of New Mexico Thanks again to everyone who participated!

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CU Reviews Reveal Fascinating Trends by State

Posted On: November 29, 2016
Category: November 2016

map Throughout 2016, the Business Development/Operations team at CU Service Network was on the road meeting with our credit unions. They logged thousands of miles, visiting credit union clients in both metro areas and far-flung corners of four states Iowa, Nebraska, Idaho, and New Mexico. The goal was to ensure that we were taking care of our clients needs through a face-to-face review. We asked what our credit unions challenges were, as well as their goals and strategic priorities. We found that after spending months doing this - meeting with dozens of credit unions over a short time period - there was an unexpected result. We began to notice trends in the answers we received during our reviews. The same key words and phrases kept appearing from our credit unions. There was a sense of  vu with many credit unions we visited. Something is going on here. So, once we were finished with our reviews for 2016, we pulled all of the data we collected from our credit unions over a nine month period and made ourselves comfortable. What we found was fascinating. Considerable trends emerged not by credit union size, but by state. The goals of Idaho credit unions were quite different from Iowa credit unions. The challenges of Nebraska credit unions were very different from New Mexico credit unions. In both rural and metro areas, large and small alike, credit unions expressed the same thoughts as others in their state. Of course, the goals highlighted in the section below are important for all of our credit unions; we merely noted a distinct emphasis with credit unions of these states. We wouldn't want you to think that members or growth are only important to credit unions of certain states. Goals/Strategy/Focus: We found that Idaho credit unions were quite focused on member relationships. The december experience? was brought up often as part of their strategy/vision. How do they make things more convenient for their members? How do they increase the ways their members can access their money? New Mexico credit unions shared a similar vision with Idaho credit unions. The focus was on the member  how can they make banking more convenient for their members? How can they empower them financially? How can they focus on the underserved and underbanked community? On the other hand, credit unions in the Plain states of Iowa and Nebraska were diligently focused on growth as a key component of their strategies. How can they expand their footprint and branch network? Loan growth was also mentioned as being critical – it seemed like every credit union in Iowa and Nebraska was focused on growing loans. It seems to be paying off, too. Iowa credit unions experienced exceptional loan and deposit growth in 2015[1] and 2016[2] Challenges: As would be expected, regulation/compliance was a concern that every credit union expressed, no matter where they were located. It is safe to say that a vast majority of credit unions in the United States feel this pressure. However, we noticed that in Iowa and Idaho specifically, competition among credit unions was of concern. Over 50% of credit unions in Idaho mentioned completion among other credit unions and outside lenders as being a top concern. Why do these credit unions in two states that are 1,500 miles apart feel that competition is fierce, while credit unions in other states do not? Another notable observation was Nebraska credit unions concern regarding hiring staff. They seem to be struggling with finding qualified employees. Last spring, CU Service Network surveyed 60 credit unions regarding pain points; we did find that many credit unions had difficulty hiring and retaining staff, especially in rural areas. So we were not surprised by Nebraska credit unions having this challenge. Over the past two decades, Nebraska has experienced whats called Rural Flight? in which rural areas continue to shrink, while urban areas like Omaha - grow. In fact, dozens of counties in Nebraska have seen over a 60% decrease in population between in the past 100 years[3].  What needs to be examined deeper is why Nebraska credit unions encounter this challenge while Iowa credit unions do not  a state which experiences similar Rural Flight. We hope you found our data analysis valuable. Lets recap: - Idaho credit unions were focused on member relationships - New Mexico credit unions were focused on members and community involvement - Iowa and Nebraska credit unions were focused on growth - Regulation/Compliance was on everyone’s minds - Idaho and Iowa credit unions were concerned with competition - Nebraska was concerned with finding qualified staff There were many issues discovered that we would like to examine further: rural hiring concerns, regional competition, the role “communityâ€? plays in certain areas, etc. We welcome any feedback and discussion about what we found. [1] http://www.iowacreditunions.com/aspx/newsdetail.aspx?nid=392 [2] Callahan Q1 2016 Quarterly Performance summary [3] "County Population Census Counts, 1900-1990", accessed 29 April 2013; "USA counties", accessed 29 April 2013

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What We Are Thankful For

Posted On: November 28, 2016
Category: November 2016

peanuts This year, I asked the staff at CU Service Network to send me what they were thankful for. We often get so caught up in the day-to-day activities that we forget about the big picture. We thought it would be a great opportunity for you, our clients and partners, to learn a little more about who we are, and what is important to us. Happy Holidays! Ginny Morris, Controller I am thankful for friends & family, a roof over my head, great co-workers, and to live in such a beautiful place! img_1002 house-view Rosemary Paddock, VP of Operations So thankful for faith, family, and friends (who are really just an extension of family). The love and support makes it all worthwhile. Daniel Burk, SVP Business & Product Development I am thankful for my wife, Judi, who continues to be the center of my life.I am thankful for my family and the 4 weddings we had this past year.I'm also very thankful for my health, which allows me to play competitive sports.And finally, I'm thankful to work at a great company, with great employees, where I continue to learn and be challenged. img_2748-1 img_5826 Alicia Disantis, Marketing Program Manager I am thankful for the unconditional loving support of my family - even though they live 1,300 miles away, we still find time for each other! (Posing in front of a James Dean poster is a bad idea because it is impossible to look as good as him) fam Also for COFFEE. 12366228_10101856003196812_6322291777156043988_n Trisha Wiggin-Fausnaugh, Project Manager I am most thankful for the people in my life: My wonderful family, friends, co-workers, clients and partners. I am so grateful for all the love, laughter and support they each provide. This year, I’m also thankful for having discovered a new passion for voice over acting, especially audio book narration. I'm currently working on my 8th book for Audible, and I am having so much fun! Doug Burke, CEO I'm thankful for the opportunity to work with such a wonderful team at CU Service Network. They are awesome! Lauren Annino, Business Development Account Manager My big Italian family that loves to laugh and celebrate. Grateful for freedom, health, and love that allows us to be secure and prosperous. Grateful for a sense of humor and the and the ability to make people laugh and laugh at myself !!!! Thankful for loving parents and a family full of love conveyed through their ability to be there when times are tough. Also, for skiing, and my one and only, my son Cameron. 111 lauren2 cameron Debra Templin, CFO I am thankful for my healthy and growing family for those I was able to spend time with on Thanksgiving, and those that are at home preparing for Baby Isla May to arrive in December. debra debra2 Rich Mohr, Business Development Account Manager I'm thankful for family and friends. Sometimes it takes a village and this year was no exception.My kids are of utmost importance to me and everything revolves around them. img_4008 

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