What's New With Our CUs?

Posted On: August 29, 2016
Category: August 2016

NEW What have our shared branching credit unions been up to  over Summer 2016? New Branches Rails West FCU: 216 W Whitman, Pocatello, ID 83204 Mountain River CU: 28350 County Rd 317, Unit 10, Buena Vista, CO 81211   Moved Branches U.S. Eagle Federal Credit Union: Moved Farmington branch to 5600 E Main St, Farmington, NM 87402 American Airlines FCU: Moved DFW Airport Terminal B location to 2141 S International Pkwy, Gate B25, Rm B-2-897A-3, DFW Airport, TX 75261   Closed Branches Mountain River CU: 516 Harrison, Leadville, CO Credit Union of the Rockies: 607 19th St, Golden, CO Northern Colorado Credit Union: 1503 9th Ave, Greeley, CO Pioneer FCU: 3197 E 8th North, Mountain Home, ID Dupaco Community Credit Union: 1334 Flammang Drive (Wal-Mart), Waterloo, IA Clarity CU: 407 Hwy 55, Horseshoe Bend, ID   New NextGen ATMS Bellco CU: 4989 Factory Shops Blvd, Unit 210, Castle Rock, CO 80108   Other Branch Changes Rocky Mountain Law Enforcement FCU now offers shared branching transactions in their drive thrus only

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Strategic Planning…Is It Really Needed?

Posted On: August 29, 2016
Category: August 2016
planning We have partnered with Strategic Planner Kathy Darwin, one of the best credit union-centric planners around, so we are excited to promote her company, Business Evolutions. Kathy Darwin works in both Albuquerque, NM and Phoenix, AZ. She works with individuals, teams and organizations to improve knowledge, process and product through behavioral change. She wrote us an article on strategic planning (it is that time of the year!) to share with you in our newsletter this month. Check it out below: Strategic Planning¦Is it really needed? There is so much buzz about strategic planning, but is having a strategic plan really necessary?  Who has time to schedule a planning session, think about the agenda or focus on the plan once it is developed? Regardless of the challenges strategic planning is no longer an option. Regulators, members and staff are looking for the direction, purpose, and growth found in a strategic plan.Strategic planning takes discipline but the benefits are significant. If you have not scheduled a planning session in the last year you are missing a key business opportunity. A strategic planning partner and a working strategic plan will:
  • Enhance your credit unions culture
  • Focus your decision making
  • Allow for more effective problem solving
  • Improve organizational performance
  • Identify competitor advantages and opportunities
  • Embrace social, economic, environmental and financial trends
Strategic planning is a process, not an event and it is easy to get started:
  • Find a business partner who will engage management, staff, members, community, and business vendors/partners
  • Identify what you want from your planning process
  • Commit to the process not an event
  • Use your plan
  • Repeat the process
kathy2 Check out more on Kathy by visiting our website
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When's The Last Time You Googled Your CU?

Posted On: August 29, 2016
Category: August 2016

google Sometimes we get so wrapped up in the day-to-day work duties that we forget to take a step back and look at our company from a consumer's point of view. You can promote and market your credit union until the cows come home, but you also need to take the time to do some research on your company occasionally. What are people saying about you? How is your site indexed on Google? Are you linked to weird sites and posts that you have no idea how you got linked to them on search engines? Make sure your hours and address are correct on Google - you'd be surprised how often they are not. Last year, our Google hours were listed from 9am to 6pm, when they should have been 8am to 5pm. An important delivery was sent over to us, and we had an issue with our carrier because we were not here at our "standard" company hours. "What standard company hours? You delivered it 5:50!" "Hey, Google said you are open until 6." Bottom line: Google is king. If it isn't correct on Google, it doesn't matter where it is correct. We ended up contacting Google and they were able to correct our hours. HOURS2 What about Google Image Search? Type your credit union's name in the search bar and see what comes up. The results may not always be relevant, but sometimes they can be quite revealing. And Google reviews? Monitor these daily. If you see something that doesn't make sense, you can always contact Google and ask for clarification. So go ahead and Google your credit union now - hope it helps!

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We Bought A CUProdigy Cloud Server And Here's What Happened

Posted On: August 29, 2016
Category: August 2016

Cloud2 By Daniel Burk, SVP Business Development By now most folks are aware of the cloud?, although they may not understand how all this technology works. I know of a couple of credit unions who claim that they are fully outsourced (that's 100%) to the internet cloud. One way to learn more about the cloud is to actually try it out. Recently, I approached our partner CUProdigy to set up a server in their cloud. My initial concerns were "Why I should use the cloud? Is it secure? What are the efforts to implement a server and ultimately what was the cost?" Let me share what I found out. But first, why the cloud? We found that we just don't have the time, staff or money to manage our IT requirements in-house. Our thinking was to let someone else worry about purchasing and maintaining servers and finding a data center to host them. And what about security? Our concerns were eased because CUProdigy hosts several credit unions data. They have already addressed security issues that examiners typically question. So what about implementation? 1. Once the agreement was signed, I received a call from the technical team. They just needed a little information to spin? up a server in the cloud. 2. Fifteen minutes later, the server was running and now they asked how we wanted to connect. 3. I wanted to set up a VPN to our network and allow certain employees to access this server. This required a few changes in our firewall and some configurations on our internal network. 4. In less than an hour, we had a brand new cloud? server that looked just like another drive letter to our desktop computers. Well that was easy. But what I learned along the way was that my cloud server was continually being backed up and mirrored between data centers. What a great solution for highly sensitive data that is critical for business continuity. CUProdigy Cloud could be used as a fully outsourced server, disaster recovery solution or for backup services. And to answer the remaining concern  the price was right! For more information on CUProdigy Cloud Managed Services, check our website, give us a call. And for a limited time, ask for a 90-day no cost? trial.

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The CU Service Network Brand Story Video

Posted On: August 29, 2016
Category: August 2016

brand-story We are thrilled to announce that the CU Service Network Brand Story video is finished, and we wanted to share it with you. Months and months were spent developing our Brand Story, taking great care to tell where we came from, why we are here, and where we are going. We have changed so much in the past couple of years, and we felt that sharing our story with you was sorely needed. Many of our clients don't know the faces behind the phone calls and emails as well as our past, and vision. Take a couple of minutes to check it out and get to know us a little better. Thanks for watching! CU Service Network Brand Story from Alicia Disantis Weston on Vimeo.

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