Our Big News + President's Message

Posted On: January 30, 2017
Category: January 2017

At long last - it's time to announce our big news. Remember in September we said we had a "big surprise" coming? And then in December, we said just wait one more month? Well, the time has come. We are launching CU Works HR, a new service designed specifically for our credit unions HR needs. If you recall, last May we partnered with Edge Consultancy to conduct research on our credit unions pain points. The survey results illustrated clearly that our credit unions needed help in certain areas - HR being one of them. We asked, you answered, and we listened. Let's hear what President/CEO Doug Burke has to say about the announcement, as well as our 2016 year in review and what 2017 holds: If you would like more info on CU Works HR, check out hr.cusn.com or contact us at info@cusn.com.

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Opening A New Shared Branch This Year? Check Out Our Free Training Video

Posted On: January 30, 2017
Category: January 2017

Are you opening a new branch this year? Do you have questions about what it takes to make your new branch part of the shared branching network? Check out our new video: Opening a New Shared Branch. This quick, 10-minute video will walk you through all the requirements for new shared branches. Perfect for your new branch's Project Manager or Branch Manager. <iframe src="https://player.vimeo.com/video/197517211" width="540" height="300" "="" frameborder="0" allowfullscreen="allowfullscreen"> <span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> </span><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">All of our training videos and e-Learning courses are completely free for our credit unions.<a data-cke-saved-href="https://vimeo.com/197517211/979ec20f5e" href="https://vimeo.com/197517211/979ec20f5e" target="_blank"> <strong><u><span style="color: #1f4e79;">Click here</span></u></strong></a> to bookmark the new "Opening a New Shared Branch" video and let us know what you think.</span> <span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">As always, we’d love to hear your ideas for future training videos.<u> </u></span> <span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Enjoy!</span> &nbsp;]]&gt;</content:encoded></body></html>

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RSVP For Our 1st Annual Symposium and 2017 Annual Meeting

Posted On: January 30, 2017
Category: January 2017

We are so excited to announce our first ever Symposium, held before our 2017 Annual Meeting this year. Our Symposium will include six break out sessions centered around critical credit union issues, presented by the very best in their field. Topics include: - Cyber Security and Business Continuity - Cloud IT - Accounting - Self Service and Delivery Channels - HR - Compliance Following the Symposium, President/CEO Doug Burke will be hosting a lunch seminar, presenting our year in review and future endeavors. After that, we will hold our official Annual Meeting. We will also be hosting a trade show. You are welcome to stay for one, two, or all three of these events. Lunch is included in your registration fee. This is our first year hosting a Symposium, and we would love for you to attend. We think you will find our break out sessions to be relevant to a variety of employees at your credit union. Click on the button below to see the full agenda, topics, speaker bios, and to register.

See you there! 

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How You Ranked Us in 2016

Posted On: January 30, 2017
Category: January 2017

We'd like to provide you with the results of our 2016 Client Satisfaction Survey. We want to send out a big Thank You to those who participated. We saw an increase of nearly 400% in participants from last year's survey - that is huge! Let's dive in to see how we did. This year, we wanted input from different departments of our credit unions, not just CEOs. We ended up asking the Accounting, Shared Branching, and Executive departments, as well as CEOs. We also asked our State League contacts to participate. The survey was organized into a few different areas: (1) Our overall satisfaction score based out of 100, (2) our Net Promoter Score, which provides a formula on how likely our clients are to recommend us to others, and (3) a variety of product-based questions to makes sure we are on track and doing what's best for our CUs. We are glad to announce that our clients were satisfied with us across the board. Overall Satisfaction (out of 100). We would also like to show you how we fared in the responsiveness and value categories. Again, looks like our clients are happy with our service and products! Quality (out of 5):  Responsiveness (out of 5): We would be glad to share the full results with you. For more info, just contact Alicia at adisantis@cusn.com. And thanks again for your participation!

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