1. Personalized service (you'll know us by name)
2. Understanding of your unique credit union's culture
3. Actual A to Z services (even marketing!)
4. Interpretation, not repeating what you already know
5. ZERO bank-speak
One of our promises is to understand your credit union intimately. We structure our services to meet the unique culture of your credit union, whether your credit union is more relaxed, or structured, collaborative or independent, high-tech or old school. You’ll know every one of us by name.
Many compliance companies will help you with certain pieces of your compliance, but not all. We can help you manage all aspects of your compliance, even marketing compliance, which is hard to find! No one size fits all here, and no confusing contracts.
For all the compliance officers who have thought this before - “Are you gonna tell me what I need to do, or are you gonna help me do it?” – we hear you. In all cases, we try our very best to explain and interpret what you have asked of us and clarify exactly how it will affect you.
We never, EVER use bank speak. We’ve all been in the field for many years and understand the painpoints of credit unions. We honor the credit union difference.
Sound good? We think so.
"I wonder how we managed before you guys! You have done more for us in the last month than I think the other people did in 2 years! I really appreciate all the help and guidance you provide."
Kirsten Williams, President/CEO
EP FCU, Washington, DC
"Over the past five years, we’ve taken our compliance function to new levels of excellence by supplementing our internal efforts with the expertise you brought to us. Since everything in the compliance world isn’t black and white, we’ve found that discussing issues with their 'brain trust' of experts has been especially beneficial in guiding us through the gray areas of compliance."
Dan McGowan, President/CEO
Pioneer West Virginia FCU, Charleston, WV
"...the fact that you UNDERSTAND what marketers are trying to accomplish is a huge advantage. Lecturing to us isn’t really effective and just tends to make us mad. Collaborating with you as colleagues is a really big deal to us. Thanks for making the team really work!"
Susan Harmon Epperson, (Former) Vice President
Henrico FCU, Henrico, VA
CUSN conducted a Bank Secrecy Act Independent Test for our credit union (Knoxville TVA ECU). The test was thorough and well documented. I found the quality of the report provided to our senior management and Supervisory Committee to be very professional. The report detailed each critical area, the regulatory objective, and a data driven determination of the results. Kristen Tatlock conducted the test. She is very knowledgeable in Bank Secrecy Act requirements, professional, and was very easy for employees in the department to work with.
Kimberly S. Bohannon, CUCE,BSACS, Chief Innovation Officer
TCUL, Chattanooga, TN
Email us at hello@cusn.com
Give us a call at (720) 945-7235
Or chat with us via our bot in the lower right hand corner >>
6 Long-Standing Compliance Issues You May Want to RevisitProduct: Compliance Services
In This Whitepaper:
Six compliance issues credit unions may not have given thought to in a while - and discusses why you should pay attention to them today, including:
1. Adverse Action
2. Military Lending
3. Overdraft & Courtesy Pay
4. Reg E Error Resolution
Before You Hire Another Compliance Officer, Consider Outsourcing First
Client: Christian Community CU, $654M, San Dimas, CA
How We Helped:
1. Reduced staffing costs by 78%
2. Allowed credit union to reallocate the costs saved on salary and benefits to improve other areas of their organization
3. Provided a wider spectrum of knowledge and interpretation than one single specialist could
A Faster Horse: A Study on What Credit Unions Want from Their Compliance Provider
Clients: Interior FCU, $203M, Washington, DC
Evergreen CU, $289M, Portland, ME
How We Helped:
1. Flexible and clear service options - no one size fits all
2. High level of intimacy and knowledge of the workings of the specific client
3. Actually clarify answers, cite specific wording and work with clients to write procedures
10 Things You Can Do Today to Get Your Credit Union Compliant
In This Whitepaper:
1. Become a student of compliance
2. Create a budget
3. Know the major rules of advertising
and much more...
