By Daniel Burk, SVP Business & Product Development
Recently, CO-OP Financial Services conducted a roadshow in Boulder, Colorado. CU Service Network attended and participated in this transformational event. I wrote down three takeaways from this information-packed seminar.
By Guest Writer Kathy Darwin, Credit Union Strategic Planner
The outside temperature reminds us it is still summer; however, it is time to plan your 2018-19 Strategic Planning Workshop. No, you cannot skip it this year or wait until September to get started. Here are a few reminders and tips to help you get started:
We are in the process of creating our 2018 brand story video and need your help! Would you be interested in being featured in our video? We are asking credit unions for a simple 5 to 20 second clip answering the question:
By Alicia Disantis, Marketing Program Manager
A few months ago, I posted a survey on my personal Facebook page, asking, “If you use a bank instead of a credit union, can you tell me why?” It was asked simply, no persuasive narrative or follow up questions.
Last month, the crew over at CUToday interviewed our President/CEO Doug Burke on a variety of topics, including the future of credit unions, management style and challenges, and more. Check out the article below to get acquanited with Doug.
By Rich Mohr, Business Development Account Manager
CU Service Network has relationships with credit unions in a multi-state region, giving us a unique opportunity to stay abreast of hot topics in the field. I hear the stories about what’s keeping CEO’s awake at night, key areas of focus and strategies to grow and thrive, and insight into the future of the credit union movement.
Ever wonder how your credit union leans when it comes to company culture? Businesses in general are becoming more and more liberal with employee expression, dress code, and personality. In the quest to attract Millennials (both in terms of members and staff), financial institutions are shifting to a casual, relaxed atmosphere in place of a buttoned-up, stuffy one.
High turnover is a very common concern we hear among our credit unions. It can be especially difficult in small, rural areas across the country to not just keep staff, but to find adequate replacements. For example, some of our credit union clients reside in many of the lowest density areas in the United States
On Wednesday, May 16th, we hosted our Back to School Symposium and 2018 Annual Meeting at University of Denver. This was our second year of hosting a symposium along with our annual meeting, and it was a great success! Over 30 credit unions were represented, and some credit unions attended who had never been to one of our events before.
By Trisha Wiggin-Fausnaugh, Operations Manager
From March 19th through May 3rd, DSG Mystery Shoppers visited 61 of our credit unions’ branches, and what they found there was friendly, efficient and professional service. Fifty-one branches earned a perfect 100% (the average score was 96.79%). Even more impressive were the Experience scores. 90% said they felt very welcome.
On May 16th, the election for our newest board member was held at our 2018 Annual Meeting. We had many exceptional candidates run for our board, and we are thrilled with the results of the election.
We are excited to introduce you to our newest employee, Sales Support Specialist Jenny Thomas. As we continue to grow nationally and expand into new territories, we were in need of someone organized, detailed and knowledgeable of credit unions to keep our team in check.