What I Learned at the AXFI Conference

Posted On: June 20, 2019

AXFIBy Doug Burke, President/CEO of CU Service Network
I attended the AXFI credit union data analytics conference this month and I continue to be amazed at how fast the financial world is moving these days. It’s moving so fast, at times, it’s down right scary, but at the same time there is opportunity. Here a few highlights from some of the speakers and sessions:

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6 Long-Standing Compliance Issues You'll Want to Revisit (New Whitepaper!)

Posted On: June 20, 2019

compliance refresher whitepaperAfter months of preparation, writing, and research, our new compliance whitepaper is now available! Our most in-depth whitepaper to date, "6 Long-standing Compliance Issues You May Want to Revisit" is a must read for anyone who touches compliance at his/her credit union. The  whitepaper addreses six compliance issues credit unions may not have given thought to in a while - and discusses why you should pay attention to them today, including:

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Meet Our Newest Employee

Posted On: June 20, 2019

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Meet Our Two New Board Members

Posted On: May 21, 2019

new boardWe are excited to announce our new board members with our readership today. These two individuals were accepted at our governance meeting on April 4th, 2019, and the announcement was formally made at our Annual Meeting on May 15th. 

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Brand Stories, Blockchain, Easy AIs & More: A Recap of Our 2019 Symposium

Posted On: May 21, 2019

symposium recapFor those of you who were unable to make it to our 2019 Symposium and Annual Meeting this year, we've compiled a summary and helpful bullet points on the infomation presented at the event. Below, you can read a snapshot of the presentations from our three guest speakers, Frank Diekmann of CUToday, John Ainsworth of CULedger, and Joh Best of Best Innovation Group. Sticking with the theme of our Symposium this year, we went around the room and interviewed attendees on their thoughts on "THE FUTURE OF CREDIT UNIONS." You can read their responses at the bottom of this article.

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Behind the Scenes with a CO-OP THINK! 19 Crasher

Posted On: May 21, 2019

THINK Crasher
By Alicia Disantis, Marketing Program Manager
I survived the most extreme conference schedule known to man: the CO-OP THINK! 2019 Crasher schedule. Imagine three 16-hour days - 7:30am to 10:30pm, with a one hour break in between to change and regroup (“regrouping” meaning a variety of things depending on who you talked to, but more on that later).

It is exhausting enough to attend THINK as general attendee, with the incredible back-to-back headlining speakers and afternoon of breakout sessions and master classes. As a Crasher...

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Deal with Member Complaints? This New E-Series Is For You

Posted On: May 21, 2019

compliance e-seriesOur compliance team spent months putting together this new complimentary e-series for credit unions, and we are excited to finally be able to share it with you. Perhaps our most comprehensive e-series to date, this series of six weekly emails explores best practices and regulator expectations for handling member complaints in detail. A good complaint management program can help you retain members and avoid regulator intervention.

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A Personal Interview with Carrie Langgard, CFO/EVP of Sooper CU

Posted On: April 24, 2019

the juicy stuffHello and welcome to our fourth edition of The Juicy Stuff: An Interview Series with Our Board Members. Each month throughout 2019, I will be interviewing one of our board members and publishing it to our blog, right here. The interview is a mix of strategic questions as well as surprise questions to keep things entertaining.

This month, I interviewed Ms. Carrie Langgard, CFO/EVP of $388M Sooper Credit Union in Denver, CO. 

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New Whitepaper on Accounting Issues for Small CUs

Posted On: April 24, 2019

accounting whitepaperFresh off the press is a brand new industry whitepaper that we'd like to share with our blog readership today on: trends that make accounting difficult for small credit unions. As an outsourced accounting provider, we have been able to compile data from dozens of small credit unions across the country to produce this in-depth whitepaper.

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Only 1 Week Left to Register!

Posted On: April 24, 2019

frank diekmannOur 2019 Symposium and Annual Meeting is fast approaching. Do you subscribe to CUToday's daily emails and weekly recap? Then you'll want to see our Keynote Speaker, CUToday Editor-in-Chief Frank Diekmann, present on 2020 Vision: 20 Things to be Thinking About in the Year Ahead.

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A Personal Interview with Mike Merryman, CEO of Interior FCU

Posted On: March 21, 2019

the juicy stuffHello and welcome to our third edition of The Juicy Stuff: An Interview Series with Our Board Members. Each month throughout 2019, I will be interviewing one of our board members and publishing it to our blog, right here. The interview is a mix of strategic questions as well as surprise questions to keep things entertaining.

This month, I interviewed Mr. Mike Merryman, President/CEO of Interior FCU.

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