Last month, the crew over at CUToday interviewed our President/CEO Doug Burke on a variety of topics, including the future of credit unions, management style and challenges, and more. Check out the article below to get acquanited with Doug.
By Rich Mohr, Business Development Account Manager
CU Service Network has relationships with credit unions in a multi-state region, giving us a unique opportunity to stay abreast of hot topics in the field. I hear the stories about what’s keeping CEO’s awake at night, key areas of focus and strategies to grow and thrive, and insight into the future of the credit union movement.
Ever wonder how your credit union leans when it comes to company culture? Businesses in general are becoming more and more liberal with employee expression, dress code, and personality. In the quest to attract Millennials (both in terms of members and staff), financial institutions are shifting to a casual, relaxed atmosphere in place of a buttoned-up, stuffy one.
High turnover is a very common concern we hear among our credit unions. It can be especially difficult in small, rural areas across the country to not just keep staff, but to find adequate replacements. For example, some of our credit union clients reside in many of the lowest density areas in the United States
On Wednesday, May 16th, we hosted our Back to School Symposium and 2018 Annual Meeting at University of Denver. This was our second year of hosting a symposium along with our annual meeting, and it was a great success! Over 30 credit unions were represented, and some credit unions attended who had never been to one of our events before.
By Trisha Wiggin-Fausnaugh, Operations Manager
From March 19th through May 3rd, DSG Mystery Shoppers visited 61 of our credit unions’ branches, and what they found there was friendly, efficient and professional service. Fifty-one branches earned a perfect 100% (the average score was 96.79%). Even more impressive were the Experience scores. 90% said they felt very welcome.
On May 16th, the election for our newest board member was held at our 2018 Annual Meeting. We had many exceptional candidates run for our board, and we are thrilled with the results of the election.
We are excited to introduce you to our newest employee, Sales Support Specialist Jenny Thomas. As we continue to grow nationally and expand into new territories, we were in need of someone organized, detailed and knowledgeable of credit unions to keep our team in check.
We can all agree that fraud is awful, horrible, terrible, no good, & very bad. Why not attend our Summer seminar and learn tips on catching fraud before it does damage, all while eating delicious Mexican food? CU Service Network CFO and CU Works Accounting head Branda Gilmore will be presenting at our Summer Education Seminar, "Spotting Fraud in Your Accounting Processes."
You may recall a few months back that we were going to be diving into another R&D endeavor this spring, and we wanted to keep you updated on the progress. CEO Doug Burke partnered with John Best and Kirk Kordeleski of Best Innovation Group to conduct a sweeping study of credit union issues and concerns in 2018. The survey closed on March 31, 2018 (which many of you participated), and we would like to share some of the findings with you.
By Alicia Disantis, Marketing Program Manager
There are 12,942 financial institutions in the United States, and Denver Fire Department FCU (DFDFCU) was just ranked the healthiest. Yes, they are the single heathiest financial institution in the nation, which was announced by Lending Tree in April. What an incredible achievement! I sat down with DFDFCU CEO Michael Kerr to learn how his credit union got there.