Message From The President

Posted On: November 27, 2018

By Doug Burke, President/CEO of CU Service Network

It’s that time of year when we give thanks for our family and friends, and before we know it, it’s the Christmas holiday and then "Happy New Year’s." Before we write off the year, we would like to update you on a variety of topics and the successes at CU Service Network.

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What We Are Thankful For This Year

Posted On: November 21, 2018

thankful 2018It has become a tradition for us to get together and write about what we are thankful for here at CU Service Network. 2018 brought many new changes to our company. While 2017 seemed fast-paced, 2018 seemed to fly at an even higher warp speed. It was an eventful and academic year, filled with progressive ideas, deep research, focus groups, and brainstorming.

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Let's Get Some Moxy In Our Brand

Posted On: November 21, 2018

By Special Guest Denise Wymore, Credit Union Marketing Extrodonaire & Membership & Advocacy Development Officer @ NACUSO

Imagine someone puts you on a committee tasked with starting up a brand new hotel chain that is 100% designed to target Millennials. And target them in a way that actually may not appeal to the “rest of us.” We just returned from a vacation to the UK and on the last night I was looking for a reasonably priced hotel near Heathrow.

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You Are Invited: C-Level Compliance Hot Topics

Posted On: November 21, 2018

compliance hot topic seminarDo you work Denver Metro or the front range? Perhaps you'll be passing through the area on December 14th? Then come join us for our final CU Service Network University event of 2018:  Compliance Hot Topics for Credit Union Executives! Last year, our December compliance event sold out, so sign up early to reserve your (and a coworker or two's) spot.

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Look For Our 2018 Client Survey Soon

Posted On: October 26, 2018

survey 2018By Doug Burke, President/CEO of CU Service Network
November is an important time of year for us, as we send out our annual client satisfaction survey. For those of you who are clients of ours, you will be seeing the 2018 survey in your inbox this week.  I said it last year and I will say it again: the client satisfaction survey is one of the most, if not the most critical item we receive all year.

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Why This Start Up CU Chose To Oursource Their Accounting

Posted On: October 26, 2018

outsourced accountingClean Energy FCU, a newly-launched institution based in Boulder, Colorado, has partnered with us to outsouce their accounting function. The credit union, launched in April of 2018, was founded to empower the public to participate in the clean energy movement and they strive to keep their costs down in order to provide members better loan terms. We have been so excited to assist such a motivated, quickly growing credit union.

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Are Your Benefits Competitive Enough?

Posted On: October 26, 2018

COMPETITIVE BENEFITSWith a new year right around the corner, this is the time when many credit unions evaluate their compensation and benefit plan. This month we are featuring an article from our outsourced HR assistance partner One Point HRO, on competitive benefits. In tough employment markets like Denver, where we are located, a robust benefits package can make all the difference when attracting the right candidates. Read on to learn how to evalaute your current offerings.

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What Millennials Care About at the Place They Bank

Posted On: September 19, 2018

the more you know millennialsHello, my name is Alicia, and I am a Millennial. I’ve been a Millennial for 31 years. I recently asked Millennials via Facebook to participate in a survey titled “What is most important to you at the place you bank?”, and I’d like to discuss the results with you, as well as my general opinion on what the heck Millennials want in the first place.

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Reg Burden is Cut, But Will You See Benefits?

Posted On: September 19, 2018

credit union reg reliefRecently, CUToday interviewed our very own VP of Compliance Gaye DeCesare in an article about Reg Relief S.2155. Gaye, who is also head of our outsourced compliance service, has been in the credit union compliance arena for more than 25 years, had some serious opinions about the matter: how the  benefits have been inflated, and how confusion around the changes cause more harm than good (hint: don't do anything sudden!)

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When Do Employees Have to Be Paid for a 'Break'?

Posted On: September 19, 2018

when do staff need breaksToday we are featuring an article from our Outsourced HR Assistance partner OnePoint HRO. They always have a wealth of info to provide on a variety of HR topics, from turnover to raises. This article dives into the murky topic of "breaks," and the legality behind them.

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Congrats to Our Survey Winner!

Posted On: September 19, 2018

survey winnerLast month, we asked our blog readers to participate in a survey about what you think members want, and what you need to help them better. We wanted to announce the winner of our $250 gift card and thank everyone for participating!

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Top 10 Takeaways from the 2018 BSA Coalition Meeting

Posted On: August 24, 2018

BSA Coaltion takeawaysOur compliance team was kind enough to put together this article for our blog readership after attending the 2018 BSA Coaltion meeting last June. Part of our outsourced compliance service are monthly newsletter updates, where our compliance team analyzes new information and summarizes what is going on in the compliance world - so you don't have to!

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