January 30, 2017
We'd like to provide you with the results of our 2016 Client Satisfaction Survey. We want to send out a big Thank You to those who participated. We saw an increase of nearly 400% in participants from last year's survey - that is huge! Let's dive in to see how we did. This year, we wanted input from different departments of our credit unions, not just CEOs. We ended up asking the Accounting, Shared Branching, and Executive departments, as well as CEOs. We also asked our State League contacts to participate. The survey was organized into a few different areas: (1) Our overall satisfaction score based out of 100, (2) our Net Promoter Score, which provides a formula on how likely our clients are to recommend us to others, and (3) a variety of product-based questions to makes sure we are on track and doing what's best for our CUs. We are glad to announce that our clients were satisfied with us across the board. Overall Satisfaction (out of 100). We would also like to show you how we fared in the responsiveness and value categories. Again, looks like our clients are happy with our service and products! Quality (out of 5): Â Responsiveness (out of 5): We would be glad to share the full results with you. For more info, just contact Alicia at firstname.lastname@example.org. And thanks again for your participation!