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In March of 2017, our Operations Manager Trisha Wiggin-Fausnaugh conducted a multiple shared branching webinar trainings for tellers. With over 300 attendees, we took the opportunity to survey them about the credit union industry. We also left an open comment field so they could share their ideas on making members happier with their credit union experience, since after all, they are frontline employees. The results were intriguing and surprising, and we were so glad we had the chance to survey this often-forgotten, critical touch point of member experience.
We are delighted to share that CUES featured our credit union outsourced HR product, CU Works HR, in a recent article. President/CEO and mastermind behind our outsourced product line, Doug Burke, was interviewed by the CUES CU Management Division. A major theme was digging into the cost-savings aspect of our outsourced HR product, which can save credit unions tens of thousands of dollars. See the full CUES article below: