By Doug Burke, President/CEO of CU Service Network
November is an important time of year for us, as we send out our annual client satisfaction survey. For those of you who are clients of ours, you will be seeing the 2018 survey in your inbox this week. I said it last year and I will say it again: the client satisfaction survey is one of the most, if not the most critical item we receive all year.
Clean Energy FCU, a newly-launched institution based in Boulder, Colorado, has partnered with us to outsouce their accounting function. The credit union, launched in April of 2018, was founded to empower the public to participate in the clean energy movement and they strive to keep their costs down in order to provide members better loan terms. We have been so excited to assist such a motivated, quickly growing credit union.
With a new year right around the corner, this is the time when many credit unions evaluate their compensation and benefit plan. This month we are featuring an article from our outsourced HR assistance partner One Point HRO, on competitive benefits. In tough employment markets like Denver, where we are located, a robust benefits package can make all the difference when attracting the right candidates. Read on to learn how to evalaute your current offerings.