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We are excited to announce our new board members with our readership today. These two individuals were accepted at our governance meeting on April 4th, 2019, and the announcement was formally made at our Annual Meeting on May 15th.
For those of you who were unable to make it to our 2019 Symposium and Annual Meeting this year, we've compiled a summary and helpful bullet points on the infomation presented at the event. Below, you can read a snapshot of the presentations from our three guest speakers, Frank Diekmann of CUToday, John Ainsworth of CULedger, and Joh Best of Best Innovation Group. Sticking with the theme of our Symposium this year, we went around the room and interviewed attendees on their thoughts on "THE FUTURE OF CREDIT UNIONS." You can read their responses at the bottom of this article.
By Alicia Disantis, Marketing Program Manager
I survived the most extreme conference schedule known to man: the CO-OP THINK! 2019 Crasher schedule. Imagine three 16-hour days - 7:30am to 10:30pm, with a one hour break in between to change and regroup (“regrouping” meaning a variety of things depending on who you talked to, but more on that later).
It is exhausting enough to attend THINK as general attendee, with the incredible back-to-back headlining speakers and afternoon of breakout sessions and master classes. As a Crasher...
Our compliance team spent months putting together this new complimentary e-series for credit unions, and we are excited to finally be able to share it with you. Perhaps our most comprehensive e-series to date, this series of six weekly emails explores best practices and regulator expectations for handling member complaints in detail. A good complaint management program can help you retain members and avoid regulator intervention.