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Very soon, we will be launching another R&D survey endeavor - and we need your help!
In 2016, we took results from our R&D survey and created the CU Works Back Office Service Suite. Now, two years later, we are looking forward again, and need you to tell us what is critical to your credit union. With the help of Kirk Kordeleski again, and Best Innovation Group out of Tampa, we will be conducting an R&D Survey 2.0.
In 2017, we launched four products, all of which fall into our CU Works Back Office Services Suite. These included Accounting, Compliance, HR and Managed IT. The creation of these products stemmed from the results of the R&D pain points survey we conducted in the spring of 2016. With the assistance of Kirk Kordeleski, former CEO of Bethpage FCU, we were able to survey 60 CEOs from credit unions ranging from over $1B to $10M in asset size. The results were astounding - CEOs agreed that there was a need for better services in certain areas, with some results as high as 100% in agreement.
Look for more details in the coming weeks. We are very excited about this opportunity to once again learn from our credit unions and look for progressive ways to help.