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"During the transition of personnel in our accounting team, [CU Service Network] provided lifeline support and expertise to help the credit union continue to meet our daily requirements, in addition to training new personnel. Having someone with Symitar experience, coupled with vast accounting background proved invaluable to us as an organization. Furthermore, having your people assist us with documenting processes and procedures enabled us to build a foundation for future success. I can’t say enough about the invaluable assistance, as well as furthering our partnership and commitment to Colorado credit unions. We look forward to more opportunities to partner with CUSN in the future!"
Randall Mims, CEO
CU of the Rockies, CO
"It is my pleasure to recommend the Accounting Services team at CU Service Network. During the last several months, the Accounting department at Red Rocks Credit Union has used CUSN to handle multiple tasks including support during our conversion to CUProdigy, ACH and Draft exception processing, as well as daily balancing for out ATM, Shared Branch, and Mobile banking products. We have found the Accounting Services group at CUSN to be efficient, knowledgeable, and easy to work with. They have communicated with Red Rocks staff through regular phone calls, emails, progress reports, and occasional meetings. We look forward to an ongoing relationship with CU Service Network and their Accounting Services group."
Russ Dalke, (Former) CFO
Red Rocks CU, CO
"As a processor, partner and company, CUSN has always provided excellent service and reliability. Now, as they add more "arrows to their quiver", such as accounting services and other products, they remain very service-oriented and reliable."
Dan Kester, CEO
Sooper CU, CO
"Everyone I have had the privilege of working with at CU Service Network has been wonderful and courteous. I always receive prompt and thorough answers to any questions that I have."
Dalisha Hindmarch, Member Services
Ray FCU, Kearny, AZ
“We found that it would be beneficial if we were to outsource some of our functions to increase expertise and gain efficiencies, as well as reducing costs...The level of expertise that comes from their staff working with other credit unions is beneficial, and they bring that knowledge to us.”
David Erikson, (Former) VP Finance
Fitzsimons CU, CO
"Over the past five years, we’ve taken our compliance function to new levels of excellence by supplementing our internal efforts with the expertise you brought to us. Since everything in the compliance world isn’t black and white, we’ve found that discussing issues with their 'brain trust' of experts has been especially beneficial in guiding us through the gray areas of compliance."
Dan McGowan, President/CEO
Pioneer West Virginia FCU, WV
"I wonder how we managed before you guys! You have done more for us in the last month than I think the other people did in 2 years! I really appreciate all the help and guidance you provide."
Kirsten Williams, President/CEO
Engraving and Printing FCU, DC
"The Maine Credit Union League has had the pleasure of working with Kristen Tatlock and Gaye DeCesare for several years now. We have hired them for regulatory compliance webinars and conference presentations and our credit unions consistently give them very high marks. In fact, each year I get requests to invite Kristen back to do our annual BSA Conference. They are well prepared, knowledgeable, easy to work with, and very nice people. I highly recommend them!"
Linda Scott, Director of Conferences and Events
Maine Credit Union League, ME
“Partnering with the CUSN Compliance team is like having our very own inhouse compliance department. They are quick to respond to our requests and keep us abreast of compliance matters. Their review of our policies, annual assessments and compliance knowledge are top notch! We are always well prepared for our annual audits and examinations and appreciate the high level of service we receive from them.”
Mike Merryman, President/CEO
Interior FCU, Washington, DC
"We looked at several compliance resources for our credit union. [Their] team brings an incredible breadth of compliance experience and knowledge to our organization, but they are also intimately familiar with credit unions and the regulatory and legislative issues that pertain to credit unions. [Their] team has already proven to be nimble and attentive to our compliance needs. We made a great choice!"
Karen L. Rosales, CEO
Arlington Community FCU, VA
"...the fact that you UNDERSTAND what marketers are trying to accomplish is a huge advantage. Lecturing to us isn’t really effective and just tends to make us mad. Collaborating with you as colleagues is a really big deal to us. Thanks for making the team really work!"
Susan Harmon Epperson, (Former) Vice President
Henrico FCU, VA
CU Service Network conducted a Bank Secrecy Act Independent Test for our credit union (Knoxville TVA ECU). The test was thorough and well documented. I found the quality of the report provided to our senior management and Supervisory Committee to be very professional. The report detailed each critical area, the regulatory objective, and a data driven determination of the results. Kristen Tatlock conducted the test. She is very knowledgeable in Bank Secrecy Act requirements, professional, and was very easy for employees in the department to work with.
Kimberly S. Bohannon, CUCE,BSACS, Chief Innovation Officer
TCUL, Chattanooga, TN
"At SunWest, we value our partnership with CUSN. Shared branching has been a great member retention tool. When students head off to college, it’s easy for them to maintain their account with so many shared branch locations. The CUSN staff is very responsive and professional. Each employee has interacted with our staff as a true credit union partner, not just a vendor.
Leslie Shepard, Vice President
SunWest CU, CO
"We knew that shared branching would be an important service to provide our members. The reason is, that as an associational chartered credit union serving the florist industry nationwide, our members would benefit from having over 5300 contact points to access their accounts. As a very small credit union with a staff of three, I thought that the process of implementing the program might be difficult at best. We had just completed a conversion and we were all pretty exhausted. But, from day one, the support and training from both sides, [CU Service Network] and our core processor, the process of implementing shared branching was smooth and mostly comfortable. Since the majority of our members are distant, and we are on both sides of the service, and we did see a significant increase in lobby traffic, but nothing we couldn’t handle. I like to believe that our “non-members” tend to like us a lot, and that’s why they keep coming back. Bottom line is that we really like shared branching through CUSN, and their help and support is second to none. Just the way it should be!"
Kenn Bell, (Former) CEO
The Florist FCU, NM
"Every time I have needed assistance with shared branching marketing pieces [CU Service Network] has been right there with assistance. They are easy to work with."
Robert Allen Hill, (Former) Training Specialist
Cedar Falls Community CU, IA
"We began our relationship with CUSN several years ago. I must say they have far exceeded my expectations with respect to their skill level, customer service and value added programs & services.
The folks at CUSN are knowledgeable and very pleasant to work with and I would highly recommend them. We look forward to continuing our long term relationship with CUSN."
John Hendery, Consultant
NJ Credit Union League, NJ